Representations & Appeals Officer

Tower Hamlets is one of the capital’s most diverse boroughs and home to the Tower of London, Canary Wharf, historic riverfront at Wapping and vibrant places like Brick Lane, Shoreditch, and Whitechapel - all in just eight square miles. We have just moved into our fantastic brand-new offices in Whitechapel (The old Royal London Hospital)

We have one of the fastest growing populations along with being the most densely populated in the UK with more homes being built here than almost anywhere else. Our economy has the third largest output in the UK with 291,000 employees working for 16,925 businesses.

The Council is a place of rapid change with the highest rates of housing growth in the country and has in recent years had amongst the highest levels of business growth and the highest levels of deprivation nationwide. We embrace the responsibilities that come with a borough of our size, population, geography, and profile. We are a council where people make things happen.

This mix of old and new, combined with award winning parks, international cultural destinations, world class learning institutions in the UK, makes Tower Hamlets one of the most popular places to live, work, study and visit.

Tower Hamlets is looking for a talented and enthusiastic candidate to support an ambitious Parking and Mobility Service. We are looking to appoint an officer to work on both informal challenges and formal representations who will work with the current back office team and be responsible for ensuring Penalty Charge Notice (PCN) enquiries and representations at all stages through the PCN process, are responded to within statutory timeframes and in accordance with the legislation, policies and procedures. To respond to all appeals received from London Tribunals in relation to, either, representations rejected by the Council, or, Orders from the County Court where the case has been referred to the Adjudication Service.

Previous experience of working within the Parking industry and dealing with Parking related correspondence and/or complaints is essential and should include, A levels or NVQ Level 3 Notice Processors (Parking) qualification / relevant degree, or at least 3 years relevant experience. The successful candidate will be required to investigate and respond appropriately to penalty charge notice representations, appeals and enquiries in line with legislation and council policies. In addition to this the officer will be required to have excellent IT and administration skills as they will be required to manage their own caseload as well as supporting other team members at times. Attention to detail are paramount, together with a genuine commitment to, and experience of, first class customer service.

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.