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Frequently Asked Questions

Registration Questions

Q. The system states I am already registered?

A. You may have already registered on one of our network of website including LGJobs. If this is the case please use the password for that website. If you cannot remember this password then please use the ‘Lost Your Password?’ link. This will present you with instructions to change your password.

Account Questions

Q. I have changed my password, but when I go to login it will not accept the password?

A. Some Internet browsers allow you to save your password when you register on a website. This might be set up so that your old/inactive password is being prefilled; try deleting this and entering your new password.

Q. The system keeps telling me that my Email and Password do not match.

A. Please check that you have not misspelt your email address or password. The password is case sensitive, which means that if you entered it with a capital letter during the registration process, you will need to use the capital letter here.

Q. Can I upload my CV?

A. Yes, you are able to upload your CV into your account and this can be used for your reference when you are applying for vacancies. Please upload this as a word document with a file extension of .doc and a size limit of 200kb.

Please note: Jobsgopublic does not hold a CV database, as such employers do not have access to your uploaded CV.

Q. How do I delete my account?

A. Please contact the support team by email us at support@jobsgopublic.com

Application Questions

Q. How can I contact the Employer about my application?

A. Information about the Employer can be found either under "Application Information" or by performing a search online. If you want to get feedback on your application, you need to contact the employer directly. If you have registered and applied online you will be able to access your old applications when you login to your account.

Q. Can I send my application or CV to Jobsgopublic?

A. Jobsgopublic is an online jobs board and does not act as an employment agency on your behalf, as such we do not accept CVs or job applications by email or post.

Q. Why have I not received a response to my application?

A. When you apply for a job using the online application form, the information is available for the employer to review and assess using their recruitment process.

Jobsgopublic is not involved in the selection process for any vacancy listed on the website, this is the sole responsibility of the individual employer. We cannot provide you with information on the number of applications for a particular vacancy or any further information on the listed vacancy, you will need to contact the employer directly.

Q. I would like to find out more information on a particular job that I would like to apply for but I don’t know whom to contact?

A. For further information on vacancies you need to contact the employer advertising the job. Information about the employer can be found either under "Application Information" or by performing a search online.

Email Questions

Q. The emails I receive are not offering me the job search results that I am expecting?

A. If the search results you are getting are not reflecting the jobs you want to apply for please log into your account, review and edit your saved searches with details that meet your criteria. Example: Keywords, Job Area, Job Types, Salary range, Working pattern, Contract Type, Locations

Q. How do I stop receiving emails from jobsgopublic.com?

A. To unsubscribe from Jobs by email, please log into your account and choose ‘Saved Searches’. If you ‘Edit’, you can then choose ‘No’ to stop receiving vacancies by email. You can also delete the entire saved search if you no longer wish to have that search criteria.

Contact Details

Your job application

If your enquiry is related to a job vacancy or application, please contact the employer directly.

Technical Problems

If you are experiencing difficulties accessing and using the website, we have a support team available at the following times, excluding Bank Holidays:

Monday - Thursday: 9.00 - 5.30pm

Friday: 9.00 - 4.30pm

To contact please email us at support@jobsgopublic.com

Personal information provided via email or post will only be used to investigate and resolve reported technical problems.

We may retain this information for up to 3 months for reference in case of repeat issues.

Sales and Advertising

If you are interested in advertising on Jobsgopublic please contact our sales team who will provide you with the best advertising services for your recruitment campaign.

For a sales query please call 0330 818 6448 or via our online contact form.