Service Charge Officer

Do you have excellent knowledge of service charges, organisation skills, matched with brilliant communication?

We aim to consistently provide high quality services to our homeowners and tenants. We are looking for a highly motivated, customer focused, solution orientated individual to work with us on the delivery of service charge projects.

You will be working within the Service Charge Compliance team, supporting the business on all phases of annual service charge process, ensuring that project deliverables are completed on time and the quality of outcomes is good.  This role includes supporting on the setting and delivery of service charges, the process to review and issue actual accounts and delivering training and improvement projects for the wider business. You will support the Service Charge Compliance Manager in ensuring all activities are legislatively compliant, and risks are managed. This is a proactive and exciting role with autonomy to investigate areas of improvement to support processes which are not working or could be better to enhance the quality of service we provide to our customers, both internal and external. Part of the role also consists of showcasing your service charge expertise to support an improvement project

You will need to demonstrate excellent interpersonal skills, be able to work well under pressure, show attention to detail and be able to prioritise your work. You will also need to be comfortable delivering training and be able to communicate clearly in both written and verbally to a range of stakeholders. If you are competent in all areas of service charge administration, able to work independently within a busy team and are keen to make a difference to for our customers, we would like to hear from you.

Applications for this role close at midday on 13/07/2021. Short listed candidates will be invited to interview and assessments week commencing 15 August 2021.