Housing Officer

Chalk Farm Housing Group (CFHG) is a long established Tenant Management Organisation responsible for managing 207 tenanted and 66 leasehold properties from a local office on the Ferdinand Estate in Chalk Farm, London NW1 on behalf of Camden Council.  Responsibility for running CFHG ultimately rests with our Management Committee consisting of elected and co-opted residents, who are supported, guided and advised by an experienced Estate Manager. 

We are looking for a generic Housing Officer with at least 2 years’ experience in a similar role who is able to hit the ground running. You will be a highly motivated, flexible and innovative person who shares our passion towards resident led housing and is fully committed to a customer focused approach in service delivery, problem solving and complaints resolution.

Reporting to our Estate Manager you will be a key part of our small on-site team being the main point of contact for both tenants and leaseholders on a day-to-day basis.

You will be responsible for all aspects of housing and estate management apart from rent and service charge arrears which are directly managed by the Council. A key part of your role will be the effective management of anti-social behaviour and other breaches of tenancy from initial complaint through to court action.

You will also be responsible for raising and varying works orders, pre and post inspecting repairs to occupied and void properties as well as communal repairs and will make best use of our limited budget to deal with these effectively. You will closely monitor the standards of work produced by our contractors and in-house staff dealing with repairs, estate cleaning, caretaking and grounds maintenance in order to achieve the best results possible and will also carry out regular estate and block inspections.

You will deputise for our Estate Manager as and when necessary and there will also be other training and development opportunities available to you.

The successful candidate will possess a good all round knowledge of tenancy, leasehold and estate management in a social housing context, excellent verbal and written communication, organisational, time management, customer care and computer/IT skills.  A strong commitment to resident management, involvement and empowerment is essential and previous experience of working in another Tenant or Resident Management Organisation or with active TRA’s would be of benefit.

The closing date for applying is Sunday 3rd January 2021.  Completed application forms should be returned to  chalk.farm@camden.gov.uk  

Applications will only be accepted by email and CVs will not be accepted.

Shortlisting will take place week commencing 4th January 2021.

Interviews will take place week commencing 11th January 2021.