Property Services Officer (Responsive Repairs)

Women’s Pioneer Housing has a rich history of housing women for 100 years. In 2020, the need for safe secure affordable housing for women is as great as ever. We remain committed to making a positive difference to women’s lives by providing high quality homes and services.

Our vision and values, co-created with our staff and residents, reflect both our history and our future: Positivity, Integrity, One team, Never forgetting the customer, Equality, Empowerment and Responsibility. We are on an exciting journey of continuous improvement, putting residents at the heart of everything we do. Our Resident Engagement and Scrutiny panel works with us to design services and to consult residents on our plans.

At Women’s Pioneer we continue to provide services for our residents during the COVID-19 outbreak. You will be joining a team that is customer focused and committed to providing high quality homes and services. The role will require you to apply your excellent and proven skills in customer care, demonstrate strong verbal communications and your ability to effectively manage your work and time so our service to residents minimises the need for repeat visits and we get things right first time. Key to this is building positive relationships with our residents and contractors, resolving queries and coordinating activities to meet deadlines.

Your ability to adapt, willingness to learn and apply your experience of providing high quality customer service is critical to this role.

The work of our front line staff is achieved with the assistance of the wider team working with colleagues to provide a cohesive service. You will be supported in your work with a comprehensive induction and further opportunities for learning to support you in your development and contribute to our work.

We have re-evaluated how we work since the global pandemic; working patterns may take a blended approach between working from our head office, our satellite offices and working from home. We have a generous flexi – time working arrangement, 26 days annual leave plus 8 bank holidays and a generous pension scheme.

How to apply:

• Provide an up-to-date CV which shows your full career history – we recommend that this is no longer than two pages;
• A supporting statement marked “Property Services Officer (Responsive Repairs). This is the key document to your application and should refer to the person specification detailing how you are a good candidate for this post, offering examples of your experience and how they relate to this role. We recommend that this is no longer than two sides of A4 and expands on your CV. 
• A completed Diversity Monitoring form.
• Applications must be received by midnight on Monday 30 November 2020.

Interviews for this role will be held remotely via video conference call on Thursday 10 December 2020.