Housing Services Manager

About Us

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.  With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality.  Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role

Following the recent events at Worcester Park this is a fixed term contract support in the response for our customers in this area. You will provide housing management support during the next 12 months and lead the team in responding to customers housing needs. You will be accountable for issues including, safeguarding, income collection, void management, anti-social behaviour and most importantly resident engagement.

You will be the lead for managing the local relationship with customers as well as maintaining strong links with relevant local services such as Police, LA’s, MP’s and Councillor’s.

What you'll need to succeed

We are seeking a strong housing manager to lead the team at the Hamptons supporting our customers at a difficult time. It is essential that you are confident at dealing with conflict and can demonstrate experience of managing complex projects dealing with multiple partners. You should be able to articulate complex and challenging issues to seek support and agree actions.

You will need to be resilient and flexible as circumstances change. If you believe you have the required skills and are seeking a challenge where you will make a real difference to our residence at a difficult time please apply to be considered.

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on 020 3535 3652.

What you'll get in return

You’ll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:

• 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
• Healthcare cashplan
• Matched contribution pension scheme (up to 9%)
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes and season ticket loans
• Life assurance scheme
• Paid volunteer days
• Plus lots of voluntary benefits including cash back and discounts from high street names

 Our promise

All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.

"We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations."

The nature of this role means that the post holder may come in to contact with vulnerable adults. To meet our commitment to providing safe, high quality services to our customers we will complete an enhanced check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.