We’re looking for an experienced Customer Support Manager to lead one of our teams.
Do you have the expertise and the drive to deliver great services?
Are you timeline focussed with excellent customer service skills?
If so, we’d love to hear from you.
As Customer Support Manager at JGP, you will oversee frontline customer support and delivery of our job board products. You’ll have a vital role, ensuring our SLAs are adhered to by your team, and that customer satisfaction remains high.
Your focus will be on quality and speed of delivery. One must not impact the other, and you will be responsible for monitoring performance and ensuring team resources are allocated to meet these needs. You’ll track all incoming work, client and candidate support queries using Zendesk – so prior experience in using this or similar software is essential.
After a comprehensive induction, you’ll quickly become an expert in our job board and ATS products. We’ll look to you to lead on client training, away from the office and online. You’ll set up new users on our various recruitment systems, providing guidance and aftersales care. You’ll oversee and, when needed, assist with job uploads and creation and delivery of enhancements on Google Ads Manager.
You’ll also liaise with our in-house design and 3rd party development teams, to ensure all systems are working correctly before signing off work to be deployed to live. You’ll highlight any pressing support issues and take part in UAT testing to help keep our products working to the high-standards our clients expect.
Does this role sound like you?
We’re looking for someone that prides themselves on delivering high-quality work and has a track record of meeting SLA’s. You’ll have a wealth of SaaS experience and a passion for learning new systems.
This role also requires someone who is an excellent communicator. Not only will you need to provide personable, competent customer service, but we need someone who’ll inspire our Delivery and Support team. In JGP as a whole, but particularly in our team, we work closely together and are looking for someone who can seamlessly integrate themselves into our processes.
JGP have been delivering recruitment solutions for the public and not-for-profit sector for 20 years.
Working for us you’ll join a growing, dynamic organization that’s maintained its family like atmosphere. Our team enjoy competitive salaries and a great benefits package. From 4:30 finishes on a Friday, to 27 days holiday and monthly £50 wellbeing voucher, we’re dedicated to creating an excellent work environment with a healthy work/life balance.