Services Administrator
Fixed term contract until July 2022
We’re looking for a self-motivated individual with office administration experience to join us as a Services Administrator and provide the support we need to help us deliver an effective local service.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
As part of the wider Norfolk Hub service provision, the Kings Lynn advice project aims to strengthen the impact we make to the lives of people who need our help by basing ourselves within the community.
About the role
We’ll rely on you to provide a welcoming service to clients and visitors as well as a variety of administration support such as file maintenance, photocopying, typing and scanning, answering the telephone, dealing with queries, handling the mail etc. You’ll also have responsibility for designing and developing office systems and processes, booking staff travel and accommodation, organising user involvement events and lots more besides. Helping front line staff with case administration, assisting the Service Manager with ad hoc projects and seeing that our office equipment is properly maintained – all are aspects of this interesting, varied and vital role.
About you
You’ll need a proven track record of providing administrative support within a customer-facing environment. We’ll also expect you to have good typing skills and proficiency using Microsoft Office applications such as Word, Excel, email and the internet. A proactive and collaborative approach is important too, as is the ability to apply creative thinking and introduce new ideas and processes. And, when it comes to communicating with people at all levels and building great working relationships, again, you have what it takes.
Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.