Customer Service and Business Support Team Manager (PO4)

Waltham Forest is vibrant and distinctive, a fantastic place to live, work, explore and invest. With a growing cultural scene, more green space than any borough north of the Thames, and great transport connections to the city and beyond it is a vibrant and creative borough. 

Our ambition is to ensure all of our residents can enjoy a good quality life. We are working at pace to deliver our Redefining Waltham Forest 2020 vision and create a Council that is resident-focused, insight-led, digitally-driven and commercially-minded; a Council that can meet the needs of our existing and future residents. We are looking for the right people to make this a reality and with the Council’s strong track record of providing a variety of career pathways for graduates this is an exciting opportunity not to be missed.

This exciting role is part of the new Customer Service and Business Support department – it provides consolidated operational business support to service needs for administration covering a number of service areas. In this role you will be accountable for delivering a number of different priorities.

We’re looking for a dynamic Customer Service and Business Support Team Manager to join our team.

Your role will be to develop, lead and manage multiple teams of officers and be responsible for providing an efficient, effective and flexible business support service. The team will be required to deliver a full administrative service, excellent customer service, upkeep of records both manually and on relevant computer systems, deal with enquiries, invoices and all the other day-to-day administration and support tasks. You will be requi      red to ensure regular engagement is maintained with the relevant service areas.

This role will have responsibility for the business support within a number of service areas .You will need to be fully experienced and able to demonstrate your ability in the following areas: 

•          Staff Management – performance management
•          Maximising Resources
•          Service Delivery
•          Management of Operational Budgets
•          Development and improvement of services 

A Soft Services Manager required to join the FM Team. to deliver a customer focused service and manage the metrics and outputs of the Council’s contracts through effective management ensuring quality and value for money.