Summary

What you'll do

As a Rent Assistant at Notting Hill Genesis, you will help ensure our rent setting processes are accurate, transparent, and compliant with regulatory and statutory requirements. Working within the Rents Compliance & Operations Team, you'll play a key role in calculating new rents, supporting annual rent reviews, and ensuring residents receive timely and clear communications. Your work will help maximise income for NHG while supporting our commitment to excellent customer service.

How you'll do it

• Apply regulatory and statutory rent rules to set rents and respond to queries.
• Accurately set up rent elements and accounts on internal systems.
• Calculate rent levels in line with NHG's rent and lettings policies.
• Create barcodes to enable residents to pay rent from the start of their tenancy.
• Support the annual rent review, rent budget, and rent statement processes.
• Assist with improvement projects focused on automation and process enhancement.
• Manage regulated and non-regulated rents, ensuring contractual compliance.
• Respond to queries via the team inbox in line with service level agreements.
• Produce high-quality reports and presentations when required.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Experience in the affordable housing sector and understanding of the rent standard and related legislation.
• Strong analytical and numerical skills, with experience working with complex data from multiple sources.
• Excellent written and verbal communication skills, including report writing and presenting to senior stakeholders.
• Ability to interpret and report on monitoring tools to ensure compliance.
• Understanding of legal and regulatory rules around rent setting.

Desirable:

• Experience in the housing sector and understanding of the rent standard and related legislation.
• Experience using Northgate system

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now!

Step 2: Successful candidates will be invited to interview and assessment

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.