Senior Markets Service Officer

12 Months Fixed Term Contract / Secondment Opportunity 

You will be expected to work Every Saturday & Sunday

Salary £42,912-£44,235 (Pro rata)

Be a Leader in the UK’s Most Awarded Markets Service

With 22 national awards in just seven years, Hackney’s Markets, Shop Fronts & Street Trading Service isn’t just best-in-class — it’s setting the standard. From Ridley Road to Broadway, our markets power local economies, cultural pride and sustainable growth. Now we’re looking for a Senior Markets Service Officer who can lead from the front, shape the next chapter, and make every trading day count.

The Role – Make Every Stall Count

As a Senior Officer, you’ll be on-site for the majority of your week, leading operations, managing frontline teams, supporting traders, and delivering visible impact in one of London’s most vibrant public-facing services.

This role blends commercial insight, service leadership and public engagement — you’ll play a vital part in our borough’s street trading success.

You’ll be:

- Managing day-to-day market operations — ensuring smooth running, great customer service and high standards on-site

- Coaching officers and crews to deliver confident, values-led service

- Supporting traders with licences, pitch support, queries and set-up

- Driving commercial growth by increasing occupancy and supporting new traders

- Monitoring compliance, resolving issues, and escalating enforcement where needed

- Leading income recovery — reducing arrears and supporting fair trading

- Reporting defects, obstructions and urgent risks to protect the public realm

About Us:

- Representing Hackney to residents, businesses and enforcement partners

- You’ll work every Saturday and two Sundays per month, with evening and public holiday shifts.

About You

You’re more than just a manager — you’re a trusted presence in public space, a relationship-builder, and a driver of positive outcomes.

You’ll need to bring:

- Proven frontline or operational leadership experience, ideally in markets, retail, events, hospitality, enforcement or public services

- Strong commercial awareness and confidence to grow income and pitch occupancy

- A commitment to fairness, sustainability and public service

- Ability to manage licensing, inspections, trader engagement and on-site resolution

- Excellent communication skills, both face-to-face and in writing.

- Digital literacy — confident using Microsoft Office, CRM systems and tablets

- Comfort with outdoor working, manual handling, and physical movement across sites

Why This Role Matters

Hackney’s markets aren’t just places to shop — they’re places where communities gather, small businesses grow, and cultural identity thrives. This role ensures those values are protected, every day. As a Senior Markets Service Officer, you’ll help shape an inclusive, safe and sustainable future for trading across the borough — with a direct line to our wider strategic goals.

Key Accountabilities:

You’ll also be empowered to contribute to projects like:

- Hackney’s Zero Plastic Markets

- Black History Month Markets, Youth Takeovers and seasonal events

- Trader recruitment campaigns and inclusive licensing initiatives

- Emergency response and operational resilience during peak trading and events

This isn’t a desk job. This is a role for people who love being out there, leading change where it matters most — in our streets, our stalls, and our communities

Why Join Us?

- 22 national awards in 7 years – including LGC, NABMA, APSE and Hackney Stars

- Nationally recognised and internationally referenced for innovation and sustainability

- Home of the UK’s first Zero Plastic Markets

- A service that puts people first — for staff, residents and businesses alike

- Progression built-in: these roles exist because our people move up

We’re Proudly Inclusive

We are a diverse, inclusive and anti-racist employer. We welcome applications from all backgrounds and communities. If you’re passionate about people, place and public service, we want to hear from you.

Hackney Markets: Where enterprise meets equality. Join us.

Skills & experience:

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

This application process replaces a supporting statement.

Closing date for applications: 14 October 2025 (22:59)

Interview date: W/C 27 October 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk