Homelessness Prevention and Relief Officer
An exciting opportunity…
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The post
We’re looking for passionate, resilient individuals to join our specialist service, helping families and pregnant people facing homelessness.
In this fast-paced and dynamic role, you will:
✅ Assess the circumstances and needs of households facing homelessness
✅ Identify practical and sustainable housing solutions
✅ Work collaboratively with partners to prevent and relieve homelessness
You’ll be based at our office in Wembley on a rota basis, with the flexibility to work from home on some days.
This is a front-line role where you will be expected to work from our office in Wembley depending on the rota. You will also be able to work from home on some days in the week.
Knowledge and experience of working in the homelessness sector is not essential as full training will be provided. This is an exciting opportunity to begin a career in the sector.
The Person:
Compassion, Determination, and Drive
Experience in the homelessness sector isn’t essential—we provide full training. What matters most is your drive, compassion, and ability to learn quickly.
If you thrive under pressure, are eager to learn, and have a strong sense of purpose, this could be the perfect opportunity for you.
What we’re looking for:
✨ A strong interest in homelessness and housing issues
✨ The ability to learn quickly—full training will be provided
✨ A customer-focused mindset with excellent communication skills
✨ Proactive problem-solving and resilience in a fast-moving environment
This is more than just a job—it’s an opportunity to change lives, make a difference, and build a meaningful career.
Take the first step toward a rewarding future and apply today!
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:
• Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)
• 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service
• Very generous employer pension contribution
• A wide range of family friendly policies such as parental leave
• Access to our Zipcar scheme
• Access to our Employee Assistance programme for free confidential counselling
• Season ticket loan for public transport
• Cycle to work scheme and good onsite facilities
• Access to affordable parking nearby
• Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.
Application Process
You must have an understanding of homelessness legislation, and an ability to learn legislation quickly with training, coupled with a strong interest in homelessness and a desire to work with and help people.
A people focused person, you will be passionate about good customer service and take pride in delivering an excellent service. You need to be able to work proactively, be highly motivated, ambitious, and ready for a new challenge.