Estates and Environmental Improvement Officer

Estates and Environmental Improvement Officer 

Salary range: Grade 9 £42,060 - £43,680 p.a. plus fantastic benefits
Contract: Permanent x2
Hours of work: 36 hours per week
Location: Croydon

Be at the heart of driving estate improvements that matter to residents.

We are seeking two Improvement Officers to monitor and improve estate and environmental services. You’ll ensure contractors deliver value for money, work with residents to address concerns, and make sure our estates are safe, clean, and welcoming.

About the role

• Monitor and inspect estate services and environmental works ensuring that works are delivered to a high standard and in line with works specified.
• Liaise with contractors, inspect works, raise and address quality issues.
• Manage complaints and track performance data.
• Recommend and implement improvements.

About you

• Knowledge of construction and design and construction related defects and how to avoid them.
• A thorough knowledge and understanding of relevant and current, codes of practice, building regulations, health and safety legislation, standards to ensure these are delivered and effectively incorporated within all operations
• Ability to develop and implement measures for identifying and responding to customer demands and expectations.
• Experience of managing external contractors and monitoring monthly performance
• Strong communication and stakeholder engagement skills.
• A proactive, customer-focused approach.

Why join us?

You’ll play a key role in ensuring Croydon’s estates are maintained to a high standard, supporting thriving, safe, and sustainable communities. Our benefits include:

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.

View our full range of Staff Benefits - Croydon Jobs Careers

 View the Estates and Environmental Improvement Officer role profile please click here

Assessment Centres: Week Commencing 29^th October

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. 

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.