Housing Officer

Housing Officer

Salary range: Grade 9 £42,060 - £43,680 p.a. plus fantastic benefits
Contract: Permanent  (Multiple)
Hours of work: Full-Time/Part-Time
Location: Croydon

Make a difference in Croydon’s communities
At Croydon Council, we are committed to delivering high-quality, customer-focused housing management services that put our residents first. As a Housing Officer, you will be the face of the Council in your patch, working directly with tenants to make sure they have homes they are happy in, feel safe, and can access the services they need.

Role Overview

You will act as the main point of contact for residents, providing advice, support, and enforcement of tenancy agreements. Your role is pivotal in improving resident satisfaction, building trust, and ensuring that residents have a home they are happy in.

Key Responsibilities

• Resident Engagement: Visit all new tenants in their homes to explain tenancy conditions and identify any vulnerabilities or additional needs. Ensure regular communication and engagement with residents through estate inspections, customer surgeries, and home visits.
• Tenancy Management: Manage a variety of tenancy-related matters, including succession, assignment, discretionary re-housing, and management transfers. Take action on issues such as anti-social behaviour, illegal occupation, and breaches of tenancy agreements.
• Estate Management: Conduct regular estate inspections and follow up on issues affecting residents. Identify and recommend estate improvements and work with internal teams to ensure a coordinated approach to estate management.
• Supporting Vulnerable Tenants: Work closely with vulnerable tenants to ensure their needs are met, making referrals to support services as necessary. 
• Legal and Enforcement Actions: Prepare and serve legal notices, including Notices Seeking Possession and Notices to Quit. Prepare cases for court, draft witness statements, and represent the council in legal proceedings.

About you

• Experience: Proven experience in managing complex tenancy issues within a social housing context.
• Skills: Excellent communication and problem-solving skills, with a commitment to addressing resident concerns.
• Knowledge: Thorough understanding of housing and anti-social behaviour legislation.
• Attributes: A proactive, adaptable, and resilient individual who is committed to continuous improvement and delivering positive outcomes for residents. Demonstrates a strong commitment to equalities, diversity, and inclusion.

Why Croydon Council

You’ll be part of a dedicated housing team that works together to improve services and outcomes for Croydon residents. We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. We offer:

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Work Life Balance: Options for flexible and agile working options in line with service demand
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.

View our full range of Staff Benefits - Croydon Jobs Careers

 View the Housing Officer role profile please click here

Assessment Centres: Week Commencing 28^th October

Equal Opportunities Statement - Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. 

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. 

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.