Feedback, Learning and Insight Officer

This is a fantastic opportunity to join a the Service Development Team within the Housing & Regeneration Service, with a focus on making significant change to improve Council Housing services.
The Feedback, learning and Insight Officer will champion the voice of the customer by capturing all sources of resident feedback across a variety of settings from satisfaction surveys, focus groups, complaints and compliments ensuring that analysis drives actions to support continuous learning and improving
Key Accountabilities:
The successful applicant will be expected to:

- To maintain a clear understanding of the objectives, direction and development of the service area to meet changing needs, with particular emphasis on customer relations, continuous service improvement and ensuring that a positive image of the Council is portrayed at all times.
- To contribute towards the development of a culture within the service, which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Council’s core values.
- Work with the Customer Experience Service to support the implementation, embedding and continuous improvement in the use of the Council’s corporate systems, ensuring a single view of the customer is understood across Council Housing and this is turned into meaningful intelligence and data which is shared and utilised to inform future strategy, planning and service improvement activity.

Contact Details -
If you would like to know more about the role, please contact Will Solly via Will.Solly@enfield.gov.uk for an informal discussion
If you have any difficulties accessing this information, please contact Elizabeth Loizou at elizabeth.loizou@enfield.gov.uk or at 0208 132 1615
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes & 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park