Family Support Worker

Hours:

Full-time: 5 days (37.5 hours) per week

Including some evening and weekend work on a rota basis to meet the needs of the service.

Contract:

Fixed-Term contract initially until August 2026. Potential to extend on a rolling annual basis for a further 2 years.

Location:

Hybrid: UP’s London Bridge Head Office (for meetings, team days and training etc.), travel across Wandsworth as required (and London as the service develops), some remote working

Salary:

Circa. £25,000 - £35,000 per annum (dependent on experience, skills & qualification)

Manager:

Family Support Service Manager

 Role Overview

We will be launching our new programme from September 2025, initially as a pilot working with families across Wandsworth, with aims to be able to expand and continue beyond this.

As a Family Support Worker, you will deliver flexible, hands-on, and therapeutically minded support to families facing multiple and complex challenges. You will build trusted relationships through home visits, school meetings, and practical support—empowering parents and carers to strengthen routines, manage behaviour, improve attendance, and access services. Your role will be guided by detailed needs assessments and focused on achieving meaningful outcomes with each family.

Please visit our website and take a look at the candidate pack for more information.

Work With Us New – Unlocking Potential

About UP

Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.

Mission

We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential

Values

Trust

We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.

Collaborative

Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.

 Empowering

We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.

Nurturing

We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.

Impact

We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.

How to apply

Please make your application by submitting your CV along with a cover letter which clearly demonstrates how you meet the person specification criteria (we will be shortlisting candidates closely against the person specification). Please send these to - hr@up.org.uk

Please note that we may close the advert once we have sufficient candidates to invite for interview, please don’t delay submitting your application! We will keep you updated on your application by email, and will let you know about anything you will need to prepare if you are shortlisted.

UP are committed to the safeguarding of children and all roles are subject to safer recruitment practices, including an enhanced Disclosure and Barring Service (DBS) check

Our team is diverse and everyone is welcome. Our children and families and staff come from a wide range of backgrounds, and we value the unique contribution that each individual can bring to UP. We strongly believe that a diverse and inclusive team is vital to our work, and we welcome applications from all sectors of the community