Resident Relationship Officer

Resident Relationship Officer
We redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances whilst continuing to deliver, safe, sustainable and quality homes for the future.
Resident Relationship Team
Our Resident Relationship team are key to achieving our vision, designed to unlock the potential of our service users. Our Resident Relationship Team will deliver bespoke support plans for residents and work with some of our most vulnerable households to provide the additional support to residents to manage their tenancy and actively participate as part of their community. Working with partners across the council and the community, our Resident Relationship Officers will support residents irrespective of tenure, and work with residents to resolve and overcome complex challenges.
Through this newly created team, residents facing the greatest challenges in their life will have access to a single point of contact, who will guide, support, coach and empower them to carry out tasks associated with independent living, maximise access to benefits to ensure tenancy sustainment, reduce rent arrears and other debt, minimize anti-social behaviour, ensure residents have access to healthcare, arrange and facilitate access to community resources and social interaction, and actively work with residents to minimise social isolation.
The Resident Relationship Officer will wholistically support residents by working with households and individuals, to ensure they have access to education, training and employment opportunities.
The successful candidate must have a passion for helping residents in all aspects of their lives and be able to remain professional and non-judgemental when dealing with complex needs and case work. You will bring specialist knowledge to the team, including but not limited to experience of delivering positive outcomes in substance misuse support services, experience working in mental health services, working with former offenders or those with complex needs.
Access to the service will be primarily short to medium term, however in some more complex cases engagement with a resident may be long term.
Contact Details -
If you would like to know more about the role, please contact Emmanuel Addo on 0208 132 0849 for an informal discussion.
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or vickie.mcgrath@enfield.gov.uk
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes & 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park