Service Manager - Temporary Accommodation and Housing Resolutions

We’re looking for an experienced and driven leader to head our Temporary Accommodation & Housing Resolutions Service. In this key leadership role, you’ll manage the service that supports homeless households in temporary accommodation—providing expert advice, tailored support, and pathways into settled, long-term housing.
You’ll lead the operational delivery of the council’s statutory housing duties, reduce our reliance on temporary accommodation, and ensure that every household receives the support they need to rebuild their lives. This is a high-impact role where your leadership will directly improve outcomes for vulnerable residents.

Key responsibilities include:
•    Managing service delivery, quality assurance, and performance across the team
•    Overseeing complex homelessness casework in line with statutory frameworks
•    Driving forward policy and service improvements that lead to sustainable housing outcomes
•    Leading budget management and effective use of resources
•    Working with internal and external stakeholders—including voluntary sector partners—to deliver joined-up solutions

We are seeking a dynamic and strategic leader with extensive knowledge of homelessness legislation, move-on strategies, and appropriate pathways for homeless households.

•    You will have a strong track record of managing high-performing teams in homelessness services, implementing policy changes, and improving service delivery.

•    You will be confident in your experience and knowledge and be able to use this to support and lead your team to feel empowered within their roles so they can deliver a seamless and supportive service to our residents by proactively engaging with them, taking a holistic approach to resolve their homelessness.

•    You are confident in handling complex legal cases, engaging with stakeholders at all levels, and driving innovation in resolving homelessness. Strong leadership, problem-solving, and decision-making skills are essential, along with the ability to influence and collaborate to achieve positive housing outcomes.

•    You will have a passion for what we do, and an understanding of the multiple needs that our residents may have, and able to provide a solutions based approach in your work.

This role is perfect for someone who is determined, highly resilient, takes pride in their work, and is able to motivate diverse teams. 

Why Brent?
Join us and you’ll be part of a council that values ambition, innovation, and making a real difference. We offer:
•    A dynamic working environment
•    A strong emphasis on learning and development
•    The chance to lead services that directly impact some of our most vulnerable residents
•    A workplace that embraces diversity, inclusion, and employee wellbeing

Ready to Make an Impact?
If you're ready to lead change and help shape the future of housing services in Brent, we want to hear from you.

Our Offer to You

In addition to your salary, you will also get to enjoy the following benefits:

•    27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service
•    Very generous employer pension contribution
•    Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)
•    A wide range of family friendly policies such as parental leave
•    Access to affordable parking nearby
•    Access to our Zipcar scheme 
•    Access to our Employee Assistance programme for free confidential counselling
•    Season ticket loan for public transport
•    Cycle to work scheme and good onsite facilities
•    Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.

Application process: