Resident Experience Assistant
Full Time - 35 Hours per week
Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.
The Resident Experience Assistant is responsible for providing administrative support to the Head of Resident Experience. They play a crucial role in delivering a fast, efficient, and value-for-money service that consistently achieves high levels of resident satisfaction.
The post holder's responsibilities will include:
- Updating systems, databases and trackers accurately, and in timely manner
- Collating information for complaints and access cases
- Organising, interrogating, and updating data in accordance with Poplar HARCA’s policies and procedures
- Raising orders in line with the organisation’s policies, procedures and obligations
- Liaising with residents, internal teams, contractors and solicitors
- Identifying and acting upon concerns about fire, hygiene, health and safety and safeguarding
- Working with staff from across the organisation to resolve problems and improve services
- Collating and presenting performance information
Closing Date: Friday 2nd May 2025 (5.00pm)