Customer Services Adviser

About Us

Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.

As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.

We are looking for an outstanding individual who will strive to provide the best service to our residents.  You will be the first point of contact for our customers and will provide a responsive, solution focused service to all. 

You must have a proven background of working in a busy contact centre or directly with members of the public, both face to face and over the phone as well as experience of logging repairs and raising job orders for external contractors. Your desire to want to help people, be empathetic and understanding is crucial. The CSC is a small team, so being a team player is essential – you must also be resilient, be able to work under pressure and be able to deal with challenging situations.

This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold, that is committed to employee engagement, values its staff, and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.

We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working, and 26 days annual leave rising one day per year to 31 days.

Previous applicants (within the last 12 months) need not apply.

For further details and to apply, please click on the apply link above. 

No agencies.

Closing Date: Sunday 20 April 2025.

Interviews will be held on Tuesday, 29 April 2025.

We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.