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This Vacancy has closed.

ASB Lead Officer (Housing)

  • Employer: London Borough Of Waltham Forest
  • Reference: 1616
  • Published: Fri 24/01/2025, 9:52 AM
  • Closing on: Tue 11/02/2025, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £41,442 -£44,331
  • DBS Check: No
  • Location: To be confirmed
JOB DESCRIPTION

Organisation: London Borough of Waltham Forest

Directorate: Place / Housing

Grade: PO2

Salary: £41,442 -£44,331

Contract Type: Full-time

Working hours per week: 36

Weeks per year: 52

Application Deadline: 11/02/2025

Proposed Interview Date(s) TBC

Reference:1616

** INTERNAL CANDIDATES ONLY **

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role:

This is a key role within our busy Tenancy Management service that ensures Anti-Social Behaviour (ASB) cases are progressed and provide tangible outcomes for our residents. As an Anti-Social Behaviour Lead (Housing) you will act as an expert on anti-social behaviour, providing a high-quality service and point of contact for council staff, partners and residents in order to respond to reports of anti-social behaviour, domestic abuse, gang activity and crime.

The right candidate needs to be able to demonstrate:
  • A sound knowledge of legislation and housing management practice relating to the management of ASB
  • A thorough understanding of the legislation available for tackling ASB and knowledge of the legal remedies available for breach of tenancy conditions
  • A track record of delivering outcomes in partnership with different agencies
  • Experience preparing witness statements and accompanying legal documentation
  • Strong organisation skills and a keen attention to detail
  • Active listening skills and the ability to convey key messages and describe processes clearly and effectively
  • Excellent emotional intelligence and empathy
  • The ability to prioritise and cope well under pressure
  • Excellent written and verbal communications

>> Click here to download the Role Profile <<

** INTERNAL CANDIDATES ONLY **

Key Responsibilities:

  • Providing specialist advice, guidance and support in respect of ASB & Domestic Abuse and in more complex case work.
  • Developing appropriate responses and solutions to ASB in conjunction with internal and external partners and co-ordinate their implementation.
  • Acting as the service expert for ASB, supporting the Tenancy Officers through case audits and guidance on any long running or high-risk cases.
  • Taking realistic, fast, and efficient action, supported by an effective action plan that focuses on agreed outcomes with our residents
  • Representing the service in high profile stakeholder meetings including MARAC

Qualifications and Requirements:

The right candidate for us needs to be able to demonstrate:
  • A sound knowledge of legislation and housing management practice relating to the management of ASB
  • A thorough understanding of the legislation available for tackling ASB and knowledge of the legal remedies available for breach of tenancy conditions
  • A track record of delivering outcomes in partnership with different agencies
  • Experience preparing witness statements and accompanying legal documentation
  • Strong organisation skills and a keen attention to detail
  • Active listening skills and the ability to convey key messages and describe processes clearly and effectively
  • Excellent emotional intelligence and empathy
  • The ability to prioritise and cope well under pressure
  • Excellent written and verbal communications

Terms and conditions:

The below terms and conditions apply to this role:

  • Satisfactory employment references and CIFAS identity checks;
  • Satisfactory declaration of interest;
  • This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;
  • Satisfactory DBS check;
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

** INTERNAL CANDIDATES ONLY **

Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Sharon Allen Cabey, Tenancy Service Manager at Sharon.Allen-Cabey@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.
  • Employer: London Borough Of Waltham Forest
  • Reference: 1616
  • Published: Fri 24/01/2025, 9:52 AM
  • Closing on: Tue 11/02/2025, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £41,442 -£44,331
  • DBS Check: No
  • Location: To be confirmed