Property Services Desk Technical Administrator
Location: Town Hall, Ilford
Permanent - Full Time
Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.
We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.
This is an exciting time for the London Borough of Redbridge; we are at the heart of regeneration and change in East London, with unprecedented investment in the area expected in the next few years and Cross Rail will open new opportunities for new homes and jobs. We benefit from excellent transport links across London and Essex and our offices, based in Ilford, are only 9 minutes from Stratford and 18 minutes from Liverpool Street, in the heart of the city.
Our vision is Ambitious for Redbridge, and to help us meet our challenges the Council is shaping its service areas to meet the needs and diversity of the population. As part of the vision we have recently undertaken a major restructure of the Planning and Regeneration Services and are still currently recruiting to a number of new and exciting posts. The reorganisation of the service area enables the potential for career development and progression as we grow our team
About the Role
Working in the Corporate Landlord Service Desk Team, managing the day to day reactive, and emergency property related calls and invoice processing. Delivering a high-quality customer focused service contributing to a fit-for-purpose working environment for members of staff and the community. Working alongside a team of technical officers and facilities assistants.
As part of the role you will be responsible for the processing reactive and emergency works alongside this you will build strong working relationships with contractors and other third parties to ensure that you able to provide an exceptional level of customer service.
The Property Service desk is responsible for but not limited to:
Client/Contractor liaison
Act as the central communication point
Financial/invoice processing
About you
For this role, we are looking for candidates with experience in either working within a FM or Property Management Service/Helpdesk using a CAFM system.
You must be a strong communicator, well organised, self-motivated and must have the ability to work unsupervised. This role will be working within a fast-paced environment and someone with experience in a similar role is essential.
- Experience of working in a building technical environment
- Experience of working in a FM / Property service desk
- Experience of working on a CAFM system
- Excellent organisational, presentation, communication and interpersonal skills (both verbal and written)
- Able to communicate at all levels
- Must demonstrate a strong sense of customer focus,
- Computer Literate with Microsoft Word, Excel and PowerPoint
- Accuracy and Attention to detail
- A proactive approach to all matters relating to building management, taking full ownership and accountability for all properties within your remit
- Manage work tasks assigned through the helpdesk in a timely manner, ensuring a good flow of communication with helpdesk staff and end users
- Overall effective management of assigned help calls from start to resolution
To apply for this post please visit www.redbridge.gov.uk/jobs or copy and paste the following into your browser:
https://ce0320li.webitrent.com/ce0320li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=492975czOR&WVID=958433OaLq
All short-listed applicants will need to demonstrate proof of right to work in the UK.
We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.