Digital Change Coordinator - Universal Access

Salary: £39,336
Grade: Level 3, Zone 2
Location: 5 Pancras Square, London, N1C 4AG
Contract Type: Permanent 
Hours: 36, Full Time
Closing Date: Sunday 17th November 2024; 23:55
 

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.  Here’s where you can help decide a better future for us all. 

A key part of our Digital and Data Services division, our Technology Service provides innovative, efficient, and scalable technology solutions that empower our Staff and our Citizens. We are a team of collaborators and knowledge sharers working in an agile, fast-paced environment. 

The role

We’re focused on improving services for our residents and making our council truly digital. To support this, we are seeking a user focused Digital Change Coordinator to drive technology adoption and enhance the user experience amongst a group of staff who have previously not had access to digital tools. This is due to their work being primarily based out in the field without using digital as a primary resource. However, through our research we know digital can still play an important part in making staff feel connected and included. We refer to this access as ‘universal access’.

Working closely with the IT Support Engineer – Digital Inclusion you will develop and deliver in person training and guidance for managers and end-users, covering onboarding, mobile phone induction, and non-standard IT processes. Encouraging this user group to see the benefits of using our digital systems and supporting digital transformation in our frontline field-based services.

About You

We are seeking a user focused Digital Change Coordinator to drive technology adoption and enhance the user experience amongst the universal access and non-standard user groups.

As a confident communicator you will build and maintain strong stakeholder relationships across DDS and the wider organisation, able to work effectively in face-to-face situations and prepared to travel around the borough to engage with colleagues in their own work environments.

You will have a good understanding of core M365 applications and how to access them on non-standard devices.

You will be a key player in ensuring our non-standard staff are able to understand and use the digital tools available to help them, so will be confident in engaging in face-to-face workshops, guidance and support sessions helping colleagues to understand and embrace digital tools. Being capable to navigate resistance from users and helping them see the benefits of using technology.

For more information, please refer to the job profile.

To view the Job Profile, please click HERE or copy and paste the below URL into your browser: 
http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10724204/file/document?inline

What We Offer

Camden offers hybrid working arrangements and excellent benefits including flexible working, an outstanding pension scheme and access to our incredible staff networks.

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Diversity 

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity 

Asking for Adjustments 

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.