End User Computing (EUC) Technician

Location: Lynton House (Ilford)
Job Type: Fixed Term contract till 31^st August 2025, Office-Based (5 days per week)

About the Role:

We are seeking a skilled End User Computer (EUC) Technician to join our dynamic IT Service Desk. In this role, you will be responsible for providing high-quality technical support and ensuring smooth operation of end-user hardware and software systems. The ideal candidate will have experience troubleshooting and resolving technical incidents, fulfilling user requests, and maintaining IT equipment. This is a great opportunity for a hands-on, problem-solving professional looking to advance their career in IT support.

Key Responsibilities:

• Incident Management: Troubleshoot and resolve escalated IT incidents related to hardware, software, and system access for end users.
• Request Management: Handle requests such as onboarding new joiners, processing moves and leavers, and fulfilling hardware requests (e.g., laptops, mobile phones).
• Meeting Room Support: Perform regular meeting room checks, set up A/V equipment, and ensure smooth functionality during meetings.
• Hardware Maintenance: Diagnose and repair issues with laptops, desktops, monitors, and other peripherals, including replacing screens, keyboards, and other components as needed.
• Office Support: Provide on-site technical assistance, working from the office 5 days a week to support end users directly. 

Technical Skills & Experience Required:

• Operating Systems: Windows 10 and 11
• Collaboration Tools: Microsoft Teams
• Identity & Access Management: Entra ID (Azure AD) / Active Directory
• Productivity Suite: Office 365 Admin Centre
• IT Service Management (ITSM) Tools: Experience with ServiceNow or a similar ITSM tool for incident and request management

What We Offer:

• Competitive salary
• Opportunities for professional development and growth
• Collaborative and supportive team environment

To Apply:
Submit your CV and a brief cover letter explaining your experience and interest in the role.

To apply for this post, you must submit an online application form along with uploading a copy of your CV and cover letter.

Ambitious for Redbridge

All short-listed applicants will need to demonstrate proof of right to work in the UK. At the London Borough of Redbridge, we receive a high volume of great-quality applicants, we therefore may close a vacancy earlier than advertised. Early applications are therefore encouraged.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.