Registration Officer
In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ.
Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment.
All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family.
Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There's also an extensive road network which provides close and easy access to the M25 and M23.
About the Role
We are seeking a full time Registration Officer to provide outstanding customer service whilst focusing on statutory duties of a Deputy Registrar, which includes registration of births, stillbirths, deaths and attestation of notices/Civil partnerships
You will take a collaborative approach, using your initiative to overcome obstacles and deliver results whilst supporting your peers and carrying out tasks efficiently in a methodical, organised manner.
About Us
We are a small team with a busy daily schedule meeting residents by appointment.
You will need to be able to adapt to a range of circumstances, and confidently make decisions at the front line to ensure enquiries are resolved at the first point of contact.
The service can be delivered from additional service points and you are required to operate from any of the service points within the borough.
About You
This is a wonderful opportunity to work as a multi-skilled Registration Officer in a fast paced London Register Office. The role is fully office based.
The job requires you to be personally involved with customers in both a professional and sensitive manner. You will be required to register births, still-births, deaths, marriages, and civil partnerships, take notice of marriage and civil partnership and conduct ceremonies, issue certificates and provide other related administrative services.
The ideal candidate will have previous experience of working in a busy Registration Service, be flexible and able to work under pressure to meet deadlines.
The candidate must be a motivated individual who understands the demands of working within this type of environment and will have a good understanding of the sensitive and confidential nature of the service.
Excellent communication skills and meticulous attention to detail are required.
Role Responsibilities
• Extensive knowledge of the legislation relating to civil registration, Experience of birth and death registration essential.
• Detailed knowledge of the Immigration Act as it relates to marriage parties subject to immigration control
• Extensive knowledge of taking legal notices of intention to marry from couples subject to immigration control and from those getting married in other countries.
• Extensive experience of working in the Registration service
• Experience of explaining detailed technical and complex legislative requirements to customers.
Some weekend working will be required and travel to venues within the borough will require you to use your own transport for which mileage will be paid - business use insurance will be required.
Our Offer To You
As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.
Employees have access to a wide range of benefits, some of which include:
- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Flexi-time (Please note, this applies to roles at grades 1-9 only)
- Three volunteering days per year in Sutton
- Comprehensive learning and development programme
- Local and national discounts for shopping, eating out and leisure activities
- Interest free season ticket loans
- Local Government Pension Scheme
- Car parking scheme
- Bicycle loan facilities and cycle to work scheme
- Zip car scheme
- Free eye tests and contribution towards glasses
- Confidential wellbeing and counselling support
- Subsidised gym membership
Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application.
To support our diversity agenda and reduce the risk of bias in our recruitment activities, our short listing process completely anonymises personal information that can identify job applicants e.g. name, title etc. Our hiring managers review and short list applications based on the information provided as part of your application as to how well you meet the requirements and criteria for the role, as outlined in the job profile.
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.
Additional Information
We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen here. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role.
We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda.
The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.
Job Profile
Oct 2024 Registration Officer role profile .pdf - 86KB Opens in a new window