Customer Services Advisor
An excellent opportunity…
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post
1. To represent Brent Customer Services as the first point of contact for visitors to the Council. This will include the Welcome Desk and Community Hubs, providing residents, customers and other stakeholders with first contact resolution for multiple service area enquiries.
2. To undertake frontline meet and greet, reception and customer service responsibilities, including assisting residents with digital self-service advice and guidance.
3. To provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
4. To identify customers with more complex needs and ensure they are supported appropriately including by Hub advisors.
The Person
- Experience of providing a customer-focussed service in a demanding, fast paced customer service environment, including areas requiring the application of discretion or judgement
- Experience of effectively resolving enquiries covering a range of enquiry types delivered through channels including telephone, email, web chat and social media.
Closing date: 6 October 2024 23:59