Housing Delivery Manager

Notting Hill Genesis' Temporary and Supported Housing department deliver homes for thousands of people who face challenges in today's housing climate. Our residents include older people, people who have learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness or struggle with managing issues like substance misuse and offending behaviour.

What you'll do

We know that having a safe, secure home is fundamental to everyone's wellbeing and our goal is to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control. We want our services to become more person-centred, more flexible to different needs and better able to meet the rising demand for specialist housing in our communities. To do this we also have to meet our KPIs and achieve excellent financial performance.

We are now recruiting to our first-tier management role, which is critical to our success.

How you'll do it

As the direct line manager of our frontline staff, you will manage 5 frontline professionals - predominately Supported Housing Officers - who you will lead to deliver the best possible housing service in Supported Housing setting.

This is an excellent role for someone with first-hand experience of complex housing management who is ready to extend their impact.

With as many as 400 properties on your patch, you will be responsible for delivering your team's KPIs, maintaining strong stakeholder relationships, contract management, and managing NHG's directly managed supported housing properties across North, West and South London.

The ideal candidate

This is a challenging and rewarding role. To be successful you must be steadfastly committed to delivering services of the highest quality. You'll be adept at risk management, have strong housing management experience, excellent communication skills and a commitment to working with vulnerable people.

We may consider applicants who have not managed a team before, though you must demonstrate the aptitude and potential for leadership.

If this sounds like the challenge you're looking for we'd love to hear from you.

Please note, the this position manages multiple schemes across London and will require travel to sites and for meetings.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest-free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, and a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity, and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection process

Step 1: If you are interested, please submit your CV and supporting statement now! Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the attached role profile and provide examples of how you demonstrate these skills as well as your experience. Closing date is 23 September 2024

Step 2: Successful candidates will be asked to completed an assessment. The assessment process will involve an online management competency test, to be completed before the interview.

Step 3: Successful candidates will be invited to interview.

This role requires a DBS check. Therefore, an enhanced check will be requested in the event of you being offered the position as part of our pre-employment checking process.

If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via . 

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.