Billing and Collection Officer
An exciting opportunity within Brent Customer Access has arisen in our Revenues & Debt service. The successful post holder will be responsible for ensuring that all Council Tax, Business Rates, Adult Social Care Debt, Parking and Road Traffic, Sundry Debt and Housing Benefit Overpayments is billed, collected and recovered in accordance with prevailing legislation, case law, local policy and procedures. Billing activities include for all lines of debt; identification of the correct liable parties and liability dates, nature of service provided, assessing entitlement to discounts exemptions, reduction and refunds, the maintenance of accurate billing andinvoicing records for all customers, database management across all lines of revenue and debt. The successful candidate is one who can work effectively as part of a team and takes pride in their work.
You need to possess some knowledge and understanding of Council Tax, Business Rates, Adult Social Care Debt, Parking and Road Traffic, Sundry Debt and Housing Benefit Overpayments regulations. You need to have energy, be well organised, be positive and passionate in your approach and be able to work effectively as part of a team.
The successful candidate will need to be able to prioritise and manage their workload and ensure that team targets are achieved. Candidates need to have excellent verbal and written communication skills to engage with customers and liaise with other departments to obtain information to maintain accurate records.
This is a rewarding role and offers an exciting opportunity for the right candidate.
When making your application please ensure that you have addressed each point detailed in the person specification in the job description and provide examples that demonstrate that you have the skills and experience for the job.
The anticipated start date for this post is mid-January 2025.
Closing date: 22 September 2024 23:59
Additional Information
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.