Job Opportunity: Service Development Manager at Tower Hamlets Children's Services

Are you passionate about making a difference in children's lives? Do you have the expertise to lead and innovate within a dynamic public service environment? Tower Hamlets Children’s Services is seeking a dedicated Service Development Manager to join our team and spearhead the advancement of our Early Help and Children & Families Service.

Key Responsibilities:

Strategic Leadership: Drive the integration of innovative data, systems, and digital solutions within the Early Help and Children & Families service.
Performance Management: Enhance service efficacy through business process optimisation, robust data management, and quality assurance.
Team Leadership: Lead a team of Service Development Officers and Senior Analysts, fostering a culture of excellence and continuous improvement.
Collaboration: Work closely with ICT, Strategy & Performance teams, and other council divisions to refine data accuracy and leverage insights for service improvement.
Compliance and Quality Assurance: Ensure adherence to government data and digital strategies, implementing a strong quality assurance and audit framework.

What We're Looking For:

Extensive knowledge of database management, business process workflows, and advanced SQL.
Strong analytical and problem-solving skills with experience in data management and auditing.
Proven leadership experience in a complex environment, preferably within a local authority or children’s service.
Excellent communication skills and the ability to build effective partnerships.
Commitment to promoting equality, diversity, and safeguarding practices.

Why Join Us?

Be at the forefront of strategic service development within a supportive and collaborative team.
Opportunity to drive meaningful change and impact the lives of children and families in Tower Hamlets.
Competitive salary and benefits.

Additional Details

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We are a Disability Confident Employer, which means applicants who declare a disability and meet the essential criteria for the post are guaranteed an interview. Care experience has also been adopted by the Council as an additional protected characteristic.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.