Resettlement & Migration Operations Lead
About us
In Tower Hamlets we are committed to building relationships and strengthening families by working with people in a compassionate and understanding way. We are ambitious for Tower Hamlets children and families and endeavour for every child and young person to be healthy, safe, and successful.
Tower Hamlets is a progressive, ambitious, and diverse place to work. We place children and families at the heart of everything that we do and are relentless in our pursuit of positive outcomes for all.
Our Better Together Practice Framework is based on the ideas and concepts which underpin Restorative Practice and draws from other strength-based approaches, such as Systemic and Trauma Informed Practice.
Our C-Change approach: Connect, Curious, Community, Co-Produce, Collaborate, Check, sets out “6 Cs” for our work with children, young people their parents and carers, and each other.
About the role
Over the last two years we have seen over 3000 asylum seekers and refugees move into the borough. The team created to support these migrants is called the Resettlement & Migration team (RMT), we are looking to recruit a team manager for this team.
The team offer wrap around support to all sanctuary seekers in Tower Hamlets including Ukrainian and Afghan refugees and asylum seekers. You will manage the team to ensure that they deliver resettlement and integration support to sanctuary seekers. You will ensure that case supervision and management is offered to all officers to ensure that progress is made and that the LA is compliant with central government funding criteria. You will ensure that the duty service is delivered effectively and that you work with internal and external stakeholders to deliver the best service to this community.
You will have overall responsibility for safeguarding and will ensure that the team make appropriate referrals to statutory agencies were necessary.
The role is office based in Tower Hamlets Town Hall situated in vibrant Whitechapel. However, officers are expected to carry out duties in many different environments within the community, including, but not exhaustive to, family homes, schools, jobs centres and asylum hotels. Some of which accommodate hundreds of single males.
The role is a 35-hour permanent contract, to ensure a flexible and responsive service is offered, there is a requirement to work evenings and weekends and some public holidays as per a rota. Travel cards are provided for journeys within working hours but not for journeys to and from work.
The Resettlement & Migration Team Manager will have responsibility over the following areas:
1. Lead and manage the Resettlement & Migration Team, proviing effective case management and supervision on cases with varying degrees of complexity, giving appropriate levels of guidance and support
2. Safeguarding referrals to statutory services where required.
3. Working with internal and external partners to provide the community with excellent support, advocating where required.
4. Data, ensuring that records are kept up to date and KPI’s ing data, and contributing the service KPI’s.
5. Collaborate with a variety of Council services, partner organisations, and voluntary sector agencies.
6. Will manage the Senior Resettlement & Migration Officer, the Resettlement & Migration Team Social Worker, and up to 5 Resettlement & Migration Officers
7. Will be responsible for the recruitment of all Resettlement & Recruitment Officers
8. Will know what excellence looks like and champion best practice with an ability to support, develop and inspire others
9. Will work in accordance with national and local policies and procedures, and use the law, regulatory and statutory guidance to inform practice decisions.
10. Will prepare and produce a variety of high-quality professional reports and guidance documents and will be able to deliver presentations to staff and partners.
About you
1. Experience of managing a team of professionals delivering case work support to marginalised communities. You will have experience of supervising staff and providing effective case management on cases with varying degrees of complexity, giving appropriate levels of guidance and support. Experience of carrying out client needs assessments, goal setting and progress reviews.
2. Be able to communicate to a high standard verbally and in writing and producing and presenting high-quality analytical reports in a range of forms.
3. You must be able to demonstrate strong leadership skills and have experience of developing a team/service area and be able to manage team performance.
4. You will have a level 5 qualification or equivalent
5. You will have experience of making statutory referrals including adult safeguarding, children’s safeguarding and housing.
6. You will have a strong relationship with internal and external partner agencies to ensure effective service delivery and support for the community.
Requirements
For further information regarding the role, please contact Nicola Mutale, Asylum Seeker & Refugee Coordinator:
nicola.mutale@towerhamlets.gov.uk
How to apply
This post is open to candidates to apply directly – No referrals from agencies will be accepted.
Please fully complete the online application form via our recruitment portal Alvius. We will not consider applications which do not do this and we do not accept CV's.
Additional details
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.
We are a Disability Confident Employer, which means applicants who declare a disability and meet the essential criteria for the post are guaranteed an interview. Care experience has also been adopted by the Council as an additional protected characteristic.
We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.