Service Manager: Multi-Agency Safeguarding Hub (MASH)

Service Manager for Enfield Children’s Multi Agency Safeguarding Hub (MASH)

Enfield Council is seeking a Service Manager to manage and develop the Enfield MASH Service. Enfield MASH is our front door for Children’s Social Care and Early Help. The service has a well-developed multi-agency partnership with key safeguarding partners co-located.

If you are a dynamic and passionate person committed to working with and supporting children and young people, this is your chance to join us. We offer a high quality and innovative service for children in Enfield and are on a journey to Outstanding. We have an established culture that places children at the centre of all our practice, underpinned by an extensive quality assurance framework. We are both relentless in our commitment and dedication to improving services and ambitious for all our children and young people to have the best start in life to achieve their potential. We are committed to “signs of safety” and need exceptional leaders who are committed to embedding this model of working and understand and champion “motivational interviewing” to achieve good quality social work engagement to make a positive difference for children, young people and their families. Enfield is
committed to providing children and their families with the right support at the right time and thus this post is key to delivering the first response for every child. Our Enfield Centre of Excellence provides dedicated support to the Children and Family Service, and this includes support from the Practice Lead, Principal Social Worker, Social Work Practice Mentor, ASYE Consultant and the Learning and Development Manager.

Enfield is one of London’s most vibrant and diverse boroughs. It is one of the most sought-after areas to live in London with good schools, abundant green spaces and local amenities, as well as great transport links and vibrant and diverse communities. We believe Enfield is the best place in London for someone to develop their career as a children’s social care leader and working with a wide range of partners including schools, health, and police, will enhance your system leadership skills.

As a Service Manager, you will be a key member of the extended senior management team. You will manage and supervise 4 team managers/practitioners and support them in their professional development. Your day-to-day will involve overseeing the MASH, maintaining close proximity with the Emergency Duty Team (EDT) with a potential of an alignment. You’ll be the go-to person for making sure our collaboration with other agencies is positive and effective. If there are any issues, you’ll step in, challenge, support, and educate our partners to meet our standards.

As Service Manager we are looking for:

- a strong understanding of what best good practice looks like and be passionate about inspiring and improving children’s lives, as well as the continuous professional development of social work practitioners and team managers.
- have a demonstrable track record of leading, motivating and managing teams and programmes to achieve significant, sustainable service improvements and outstanding results
- proven experience of leading and delivering statutory services.
- excellent communication and relationship development skills.
- demonstrable experience of influencing and negotiating at a senior level.
- able to use and analyse performance data effectively to support our work with children and families.
- demonstrable experience in providing regular reports to the MASH Governance Board about performance including highlights, exceptions and progress on any areas requiring remedial action and improvement.
- have a proven track record of managing a high performing team through effective management.

About you:

- Educated to degree level or equivalent
- Qualified and registered social worker (SWE)
- Knowledge of what excellence looks like and champion best practice and have a thorough working knowledge of relevant legislation and local, regional and national practice that underpins child protection work
- A visionary leader with a passion for making a positive impact on the lives of children and families

Benefits of working for us:

- Highly competitive salary
- An excellent pension scheme
- Up to 31 days’ annual leave dependent on service, in addition to Bank Holidays
- The opportunity to build/shape your career in social work through our excellent training offer including Mentoring and Coaching programme
- 4 weeks sabbatical leave with pay after 3 years of continuous service with Enfield Council
- Investment into your staff well-being
- Regular supervision and access to a clinical therapist to support your work
- Staff discount scheme
- An excellent location and welcoming modern offices with the ability to travel easily and cycle around the borough, accessing our Cycle to Work scheme

Contact Details
If you would like to know more about the role, please contact Rashmi Patel at rashmi.patel@enfield.gov.uk for an informal discussion or to arrange a visit to the team.   If you have any difficulties accessing this information, please contact Andrea Walkerdine at andrea.walkerdine@enfield.gov.uk or on 020 8132 1022. 

Enfield’s Social Care Centre of Excellence confirms our commitment to creating and maintaining an environment for new and existing staff to be the best and deliver high quality social work to our most vulnerable children and young people. It brings our recruitment, professional development and support into the one portal for social care staff to see what we have to offer and how we are supporting them to continue to learn and develop on a professional basis. For more information please visit https://new.enfield.gov.uk/centreofexcellence/about-us/

“This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment”.

Closing Date 8th September 2024. We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.