Revenues Team Manager -Internal Applicants Only
***Internal Applicants Only***
Organisation: London Borough of Waltham Forest
Salary: PO4 £46,041 - £49,083 '(pro rata for part-time)
Contract Type: Full time Permanent
Working hours per week: 36
Application Deadline: 23rd August 2024
Proposed Interview Date(s): 30 August 2024
Reference: 1359
About Us:
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.
About the role:
We are looking for an experienced, motivated, and innovate Revenues Team Leader to manage our dedicated, high-performing revenues team, within our Audit, Fraud and Revenues and Benefits Service.
Experience of working within the Council Tax and Business Rates legislation is essential.
As part of the Revenues management team, you will play a pivotal role in the leadership and management of the Council Tax and Business rates team, where you will be expected to maximise the income to the Council by delivering a professional, efficient and high quality service.
You must have proven leadership and management skills and able to meet tight deadlines and changing priorities to achieve set targets.
The successful candidate will have responsibility for the motivation, development and direction of the team, to ensure timely and accurate delivery and delivering value for money services.
>> Click here to download the Role Profile <<
Key Responsibilities:
Ensure team meet set performance targets and quality of work is maintained to a high standard
Identifying opportunities to continuously improve service delivery through technology, including processing automation and AI
Ensuring staff adhere to all data application policies and procedures and compliant with legislation for Council Tax and Business Rates Administration and Enforcement
Ensure the protection of the public purse with regards to the award and monitoring of Exemptions, Discounts and Reliefs
Supervisory responsibility for up to 9 staff
Qualifications and Requirements:
Experience of directly managing and leading a Council Tax or Business Rates team.
Detailed working knowledge of
Knowledge of Housing and Council Tax Benefits/Support legislation
Experience of using a document management system and a core processing system within a Revenues and Benefits Service.
Terms and conditions:
Satisfactory employment references and CIFAS identity checks;
Satisfactory declaration of interest;
This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.
Contact Information:
If you have any questions about this vacancy or the application process, please contact Maxine Kirby, Head of Revenues at maxine.kirby@walthamforest.gov.uk 020 8496 8341
If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.
Click here for further information on the Human Resources recruitment privacy notice.