Asset Intelligence Coordinator

Asset Intelligence Coordinator

Salary £34,000 (per annum)

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Asset Intelligence Coordinator

We’re looking for an organised, committed and motivated person, ideally with a coordinator/administration background or who is data minded, to support and provide high quality assistance to the Asset Intelligence Team in maintaining the organisation’s asset management database and energy systems.

In this role you will process and review data from various sources and you will provide administrative support for various activities across the department.

What you’ll do

You will:

• Provide high level administrative support to the Asset Intelligence Manager, the Asset Intelligence Officer and Surveyor.
• Collecting, validating, inputting, reviewing, maintaining and analysing asset data.
• Processing asset information from various sources ensuring timely and accurate administration.
• Keep well documented property records for assets and helping to build a portfolio of information relating to our activities.
• Liaise with customers regarding survey visits, making appointments, responding to general enquiries and resolving customer concerns.
• Managing the team mailbox and acting as a point of contact for any asset data queries, including triage of departmental requests, assigning and monitoring progress.
• Sending appointment letters, contacting customers, dealing with customer queries and supporting the surveyors with administration tasks.

What you’ll need

We’re looking for someone who has:

• Knowledge of or be interested in learning about Housing asset management systems and understanding of Decent Homes the Housing Health & Safety Rating System (HHSRS) and Energy Assessment procedures (SAP/RdSAP).
• Experience of supporting a team.
• You’ll need to be a confident communicator across a variety of audiences, including internal and external customers and provide excellent customer service.

Our Values

Our core values are at the heart of how we work

• Take the lead
• Create energy
• Build trust
• Be generous
• Stay grounded
• Remember the little things

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

• Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
• Competitive salary of £34,000
• A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
• 2 additional ‘giving something back’ volunteer days
• A pension scheme with contributions from 4% - 8% of your salary
• Family leave, compassionate leave and enhanced maternity pay
• Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
• Interest free loans to help spread the cost of a season ticket or another big purchase
• Annual staff conference, team away days and annual team meal allowance
• Access to Perk Box for fantastic savings on everyday purchases and much more
• Free employee assistance programme
• Opportunities to join staff network groups
• Refer a friend bonus

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Asset Intelligence Coordinator outlined above.

Closing date for applications: 31 August 2024

Interviews will be held: TBC

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.