Property Manager
Summary
What you'll do
As a not-for-profit housing association, providing more affordable homes for Londoners, we're looking for people to join us as Property Managers to help us to provide good quality homes to our residents that allow them to live well and feel safe. As our residents are at the core of everything that we do, we are looking for people who have a real interest in people and a passion for delivering excellent service.
How you'll do it
Our Property Managers are the main point of contact for the residents on their portfolio of properties, being accountable for delivering an excellent and responsive service.
Some of your regular duties will include:
Some of your regular duties will include:
- Building and managing great working relationships with residents
- Responding to a variety of queries from residents including service charges
- Carrying out regular property inspections to ensure our places are maintained to a high standard whilst complying with health and safety regulations
- Managing repairs with support from the repairs and planned maintenance teams
- Setting service charge budgets and producing service charge accounts
- Managing income collection
- Conducting thorough investigations, providing transparent and well-documented resolutions e.g., anti-social behaviour cases
- Playing a key role in resolving disputes or complaints
- Collaborating with housing officers and other internal teams and stakeholders to enhance the resident experience
Please note this role will be based in the community - visiting the properties that you manage, or in office.
The Ideal Candidate
As you'll be the main point of contact for your residents, you will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our Property Managers are busy, so you will need to be flexible, resilient and able to easily switch from one task to another as priorities can quickly change throughout the day. As you'll be taking care of people's homes you will need to be reliable and organised.
Essential:
- Customer service experience including developing customer relationships
- Excellent communication skills with the ability to communicate with a wide range of audiences (verbal and written)
- Ability to manage workload and prioritise accordingly, capable of quickly switching from one task to another
- Problem-solving skills
- Organisational skills
- Excellent computer skills including Microsoft Word and Excel
Desirable:
- Some previous experience in Housing or Property Management
Career progression
We have a defined progression route for our Property Managers to work towards which outlines the expectations and requirements for each level of the roles and their progression pathways. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. NHG supports our staff in gaining their professional qualifications.
What's in it for you?
With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from a diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 16th August 2024.
Step 2: Successful candidates will be invited to a screening call
Step 3: Successful candidates will be asked to complete a written assessment
Step 4: Final round of interviews
To help you with the application process, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.