Home Ownership Manager
Organisation: London Borough of Waltham Forest
Salary: PO8£56,172 - £59,328
Contract Type: Full Time Permanent
Working hours per week: 36
Application Deadline: 05/08/24
Proposed Interview Date: 12/08/24
Reference:1116
About Us:
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
About the role:
We are looking for a dynamic, passionate and committed leasehold expert to lead our Home Ownership team. You will be joining a fully resourced service, comprising of two managers and 11 officers.
The Home Ownership team has undertaken a number of improvements over the last couple of years, including recruiting additional staff members, improved collection rates and new processes to support new build shared ownership and leasehold homes.
We're looking for someone to help us continue this journey, with a particular focus on:
- Annual service charge calculation
- Major works invoicing and compliance
- Leasehold engagement
- Income maximisation
Our office is based at Cedar Wood House, E17 4GG. Flexible working is available with most colleagues working 1-2 days in the office per week. You may be required to attend an occasional evening meeting. The starting salary is currently £56,172.
>> Click here to download the Role Profile <<
Key Responsibilities:
- Lead and manage the Home Ownership team, covering all leasehold functions
- Ensure accurate and justifiable service charges are issued as required to leaseholders and shared owners
- Manage an effective Right to Buy process
- Maximise income collection
- Ensure shared ownership rents are calculated invoiced annually
- Improve and streamline internal processes and ways of working
- Lead on leasehold engagement and advocate for leaseholders
- Work with colleagues on the provision of new build leasehold and shared ownership homes
Qualifications and Requirements:
To be considered for this position, you should meet the following requirements:
Ideally educated to degree standard or equivalent.
Experience working in the leasehold sector, ideally in local government.
Ideally have knowledge of NEC Housing, along with competent experience using MS Excel and Office package.
Some evening meetings may be required.
Terms and conditions:
The below terms and conditions apply to this role:
Satisfactory employment references and CIFAS identity checks;
Satisfactory declaration of interest;
Satisfactory DBS check;
How to Apply:
Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.
Contact Information:
If you have any questions about this vacancy or the application process, please contact Adam Jenner, Assistant Director Housing - Place at adam.jenner@walthamforest.gov.uk or 07919 053606.
If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.
The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.
Click here for further information on the Human Resources recruitment privacy notice.