Income Maximisation Service Manager

As Income Maximisation Manager, you’ll be using your detailed knowledge of income collection and Service Level Agreement management to ensure that the Housing Management Service receives value for money from corporate services and partners, and collects the most amount of income owed from tenants and leaseholders to ensure that they in turn live in good quality homes on clean, safe estates. You will create a leasehold service that puts Home Owners views at its heart and truly owns and manages the relationship between them and the freeholder, promoting Brent Council and the Housing Management Service as an excellent Freeholder and borough to be proud to own a home in. 

You will challenge colleagues and staff corporately and across the joint landlord service to operate with a commercial mindset, and will promote a data driven approach to performance management of income related KPIs.

The successful applicant will be committed and collaborative with the enthusiasm and drive to increase income for the Housing Revenue Account. You will need to be creative, passionate, persistent and skilled in delivering improvements. Your negotiation and influencing skills will be well developed and you will be able to productively challenge partners and ways of thinking to achieve results. It is crucial that you can integrate yourself as part of a team and get buy in from corporate partners with differing work pressures, in order that they prioritise outcomes for the HRA, tenants and leaseholders.