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IT Service Desk Analyst

  • Employer: London Borough of Newham
  • Reference: 3846
  • Published: Wed 10/07/2024, 16:40 PM
  • Closing on: Tue 23/07/2024, 16:40 PM
  • Working Pattern: Full Time
  • Hours: FULLTIME
  • Salary: £35,000 - £39,999
  • DBS Check: No
  • Location: Greater London

IT Service Desk Analyst
£37,443 - £39,264 per annum
12 Month Fixed Term

About Us:   

Newham is a vibrant and aspirational inner-city borough with a clear vision for building wealth within the community. As one of the youngest and most diverse boroughs in the UK, 72% of our residents are from ethnically diverse communities, speaking over 220 languages. Home to the iconic Olympic Park and London Stadium, we are the fastest-growing authority in the country, with our population set to exceed 370,000 by 2023. Our borough faces unique challenges and opportunities, particularly in addressing the long-term inequalities highlighted by the Covid-19 pandemic. We are dedicated to tackling these challenges to create a more equitable future for all our residents. 

We are seeking enthusiastic and driven candidates who are passionate about technology and customer service with solid experience of Windows10/11, Microsoft 365 suite, including InTune, Teams, SharePoint, and OneDrive, Microsoft AOVPN, Exchange online and Entra ID, knowledge of SCCM would be beneficial. The Service Desk Analyst will provide first and second line technical support, resolving issues and work requests in a timely and efficient manner in line with service level agreements. You will establish productive working relationships with internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with policies and procedures are essential. 
 
This role requires excellent communication skills, problem-solving abilities, and a customer-focused approach that ensures end-users are satisfied with the solutions provided and promotes the smooth operation of IT services within the organisation. Highly proficient in managing a wide range of end user requests. Be able to troubleshoot and resolve complex software issues with ease. Skilled in utilising remote tools and working both on and offsite efficiently and to the highest standards. 

The role will reside within the existing one source IT service, reporting directly to one of the Senior Service Desk Analysts.

https://www.newham.gov.uk/downloads/file/7595/it-service-desk-analyst-newham-jd

Closing Date: 22nd July 2024

IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance.

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.

Apply Now

  • Employer: London Borough of Newham
  • Reference: 3846
  • Published: Wed 10/07/2024, 16:40 PM
  • Closing on: Tue 23/07/2024, 16:40 PM
  • Working Pattern: Full Time
  • Hours: FULLTIME
  • Salary: £35,000 - £39,999
  • DBS Check: No
  • Location: Greater London

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