C S & Business Support Officer
Organisation: London Borough of Waltham Forest
Salary: Scale 6 £32,925-£34,491 Pro-Rata
Contract Type: Part-time - Fixed Term Until November 2024
Working hours per week: 30 (to include some weekend working)
Application Deadline:16/07/2024
Reference: 1293
About Us:
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.
Click here for further information on the Human Resources recruitment privacy notice.
About the role:
To provide a professional, proactive, customer focused service to the organisation and all customers, both internal and external. The role will be working in one of the following areas;
- Libraries and face to face customer service
- Business Support covering support to a range of services across the organisation
- Executive and Councilor Support and Weddings, Meetings and Events services
- Quality assurance and system and service development
Key Responsibilities:
- Communicate effectively with internal and / or external customers / service users. Act as point of contact for the service. Provide information and resolve problems, within scope of role, escalating to line manager as required.
- To work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users.
- Organise and maintain records and documents using the appropriate council process / system.
- Create documents, reports, correspondence from the information provided, using standard formats and software
- Utilise system information to ensure work is delivered and prioritised in order. Develop system and other tools to support delivery of work.
- Process expenditure requests, invoices and other financial documents, handle payments and expenses claims and other financial administration as necessary.
Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager. - Act in accordance with all policies and procedures which apply to the job and understand the reasons for this.
Qualifications and Requirements:
- English and Maths Qualification (indicative)
- Relevant NVQ Level 2 or 3 qualification (indicative)
Terms and conditions:
The below terms and conditions apply to this role:
- Satisfactory employment references and CIFAS identity checks;
- As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.
Contact Information:
If you have any questions about this vacancy or the application process, please contact Stacey McNelis, Customer Service & Business Support Team Leader at stacey.mcnelis@walthamforest.gov.uk
If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.