Community Centre Assistant

Various Days and Hours including evening and weekends

This is a front-line position and is primarily Customer Service orientated. The role is to undertake all duties relating to the everyday running of the Hanwell Community Centre and the Dominion Centre. The post holder will be required to open and/or close the facility as necessary and to work at any site.  The role also includes providing administrative support to the Centre management team as and when required. Duties will include:

• To be responsible for the opening and/or closing of the site ensuring that it is ready for use.
• To ensure that all users and visitors to the Centre receive a high standard of service provision and customer care.
• To promote good relationships between all users of the Centre including promoting a welcoming and courteous environment for all staff and users of the centre.
• To be responsible for the security, safety and cleanliness of the site – including (if applicable) the car parking area and take appropriate action. To maintain the premises in a clean, safe, and secure condition for staff and users including the undertaking of general housekeeping duties
• As directed to assist in the development and co-ordination of the Centre to ensure it is efficiently organised, flexible and responsible to the demands of the community, offers value for money and puts the customer first.
• As directed to assist with the organisation, development and promotion of the facility activity programme including other similar events as may be required.
• To assist in implementing the Conditions of Hire for the use of the Centre and other policies and procedures that may apply.
• To act as a first point of contact for visitors and users of the Centre.
• When on reception duty to take bookings, answer enquiries – via a variety of media - take and receipt monies, assisting when necessary, with the weekly paying in of monies in line with the Council’s income and banking procedure.
• Deal with enquiries and complaints from customers regarding facilities and services available.

• Assist centre management in maintaining necessary stocks and supplies.
• The setting out and clearing away of tables, chairs and equipment as required for the letting including any additional cleaning resulting from a letting an as directed by the manager in accordance with Health and Safety guidelines.
• To carry out portering duties including the transfer to storage or distribution of goods delivered and movement of furniture between rooms.
• In accordance with day-to-day duties and normal operating procedures and codes of practice associated with the facility, to undertake such training as deemed necessary.
• As directed to be responsible for the implementation, monitoring and administration of all health and safety procedures including COSHH, electrical testing, water flushing, fire alarm testing and the routine checking of equipment.  This will include carrying out daily site checks at the start of each shift and reporting any identified problems.
• To be able to carry out first aid when necessary, having gained or retained an appropriate first aid certificate.
• To assist where necessary in the overall operation of the facility including the preparation of correspondence and distribution of letters and associated documents.

•    The ability to work evenings and weekends.

Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults.  The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check.

This post is subject to Ealing’s enhanced vetting process.

This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role.  This requirement relates to Part 7 of the Immigration Act 2016.

Hours on offer are:

1 x 35 hours Evenings

1 x 25 hours Evenings

2 x 17.5 hours (weekends)

Please ensure you are available to work the hours before applying.

Closing date: 25 July 2024