Adult Social Care (ASC) Enquiries Co-ordinator
Salary: £43,004
Grade: Level 4 Zone 1
Location: 5 Pancras Square, N1C 4AG
Contract Type: Permanent
Hours: Full Time (36 Hours)
Closing Date: Sunday 21 July 2024; 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
How You’ll Be Involved
Are you ready to play a key role in Adult Social Care? As our ASC Enquiries Co-ordinator, you'll ensure we meet our statutory duties related to complaints, Members enquiries, subject access requests, and freedom of information requests. You'll also gather valuable feedback and insights via compliments internally, from partners, people drawing on care and support and their families to drive improvements across our services.
In this dynamic role, you'll:
- Develop and monitor internal ASC policies and procedures.
- Maintain dashboards and report to Senior Management.
- Challenge service leads on performance issues.
- Provide training and promote continuous improvement based on feedback.
We view enquiries as crucial feedback to enhance our services. Your role as ASC Enquiries Co-ordinator will help us learn from this feedback and continuously improve our services for residents.
All About You
To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.
You will have at least 12 months of experience handling complaints and enquiries in a Social Care environment, skillfully navigating legislative changes and best practices in information governance. With mediation experience, you will thrive to achieve early resolution of issues and have a solid grasp of social services legislation and local government challenges.
Confident in building relationships and managing projects, you're skilled at using case management systems to analyse performance data and provide training to drive service improvements.
How To Apply
To view the Job Profile, please CLICK HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10542515/file/document?inline
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG