Financial Resilience Team Manager
Salary: £47,394
Grade: Level 4 Zone 2
Location: 5 Pancras Square N1C 4AG – Hybrid 2 days in the office per week
Contract Type: Permanent
Hours: Full Time
Closing Date: Wednesday 17th July 2024 23:59
Join us for our open house event on July 8th at 6pm! Sign up by clicking here
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all. The twin impacts of the housing crisis and more recently the cost-of-living crisis is pushing more and more of our communities into financial distress and to debt and we are tackling this problem head on with our new Money Advice Service.
How You’ll Be Involved
As a senior leader, you'll shape the new debt advice function, designing support models and training staff to deliver effective money management and advice interventions. You'll lead a team of financial support co-ordinators, developing their skills and creating opportunities for growth.
You'll develop a coaching model for the entire Money Advice service, ensuring quality supervision and a culture of continuous learning. You'll work with partners and external experts to create a model that drives improvement and sets a new standard for frontline staff.
You'll also lead stakeholder engagement, creating a programme of regular "show and tells" that showcases staff case work to a wider audience. You'll ensure staff not only present their work but also reflect on what they've learned, driving change across the service and beyond.
With your expertise in early intervention and prevention, you'll work closely with data and design colleagues to develop proactive campaigns that maximize income and engagement for residents. You'll adopt a test-and-learn approach, ensuring successful campaigns that drive transformation.
As a policy leader, you'll work with benefits and welfare rights teams to understand and mitigate the impacts of welfare reform on Camden communities, with a focus on managed migration.
This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
To view the Job Profile, please click HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10570124/file/document?inline
All About You
To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.
As a seasoned manager, you'll bring exceptional skills to motivate and develop a new team. You'll thrive in fast-paced, target-driven environments, balancing the needs of each resident with the need to keep services running smoothly. Your passion for building a service that operates with empathy and supports vulnerable people shines through.
You'll excel at combining strategic and operational delivery skills, implementing change in response to strategic direction. Your expertise in welfare benefits and debt policy will help you spot campaign opportunities and drive impact. You're comfortable working with data, using control testing approaches to measure interventions.
With a deep understanding of community support services, you'll build strong relationships with stakeholders, both internally and externally. Your excellent communication skills will help you negotiate and influence at a senior level. You're also adept at making robust decisions under pressure and leading in sensitive situations with empathy and integrity.
As a digital-savvy leader, you'll help us shape case management tools to better serve our needs. With your leadership skills, you'll be able to inspire and motivate your team to achieve excellence in debt advice and support.
Join us for our open house event on July 8th at 6pm! Sign up by clicking here
What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG,