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Team Manager - Operational Support

  • Employer: London Borough of Tower Hamlets
  • Reference: J-2300
  • Published: Thu 27/06/2024, 18:03 PM
  • Closing on: Sun 14/07/2024, 1:00 AM
  • Working Pattern: Full Time
  • Hours: 35 Hours
  • Salary: £51,099 - £54,135
  • DBS Check: No
  • Location: Town Hall, 160 Whitechapel Road, LONDON

 About Us

This is an exciting time to join Tower Hamlets Youth Service.

A key priority within the Tower Hamlets Council Strategic Plan 2022-2026 is to transform and improve services for young people in the borough. We are ambitious about ensuring that all young people in the borough have access to a diverse range of youth work opportunities and support through the delivery of a high-quality youth service, this includes: 

  • Universal ‘safe spaces’ in every single ward throughout the borough where young people can stay safe, participate in positive activities and educational opportunities as well as access additional support from youth workers. This will be an increase from five commissioned universal services to at least one in every ward therefore providing accessible 'safe spaces’ for all young people.
  • Targeted whole family support for vulnerable young people and their families.
  • Integrated detached youth work team providing a preventative and responsive approach to harm outside the home.
  • Commissioning of specialist youth provision for specific groups of young people.


The Role

We have an exciting opportunity to recruit an Operational Support Team Manager into the Young Tower Hamlets Service. The Operational Support Team Manager will provide direct line management and oversight for up to 7 direct reports to deliver a range of business support activity across all of the Young Tower Hamlets service areas. 

The key tasks associated with this role is primarily administrative, supporting the Head of Service, Group Managers and others with all aspects of business support activity. This includes:

  • Line management of the Operational Support Officers including undertaking one-to-one supervision, delegation of tasks and efficiently manage the team’s workload. 
  • Coordination, delegation and oversight of a range of meetings (e.g. preparing agendas, meeting invitations, relevant documentation, taking minutes and circulation of papers).
  • Coordination, delegation and oversight for the health and safety of buildings in collaboration with the youth service and relevant colleagues including corporate health and safety & facilities management. Tasks include maintaining health

and safety action plan, co-ordinating fire/incident tests and general building management.

  • Coordination, delegation and oversight of finances and procurement activity (e.g. procurement tasks, requesting purchase orders, monitoring submission of invoices, placing orders and specification development etc).
  • Oversee and support with the co-ordination of recruitment and onboarding of the workforce.
  • Creation and embedding of new business processes in relation to administrative tasks to ensure smooth service delivery.


Role Requirement

  • Knowledge of business planning and project management techniques and how to effectively apply them to achieve desired outcomes.
  • Knowledge and understanding of finance, commissioning and procurement processes.
  • Good knowledge and understanding of safeguarding children, young people and vulnerable adults.
  • Educated to NVQ Level 3 or equivalent in a relevant subject or appropriate practical experience.
  • Excellent organisational skills and able to achieve tasks within identified timescales to a consistently good standard.


Our offer

We are committed to developing excellent managers and practitioners and making Tower Hamlets an employer of choice.

If you choose to work with us you will benefit from:

A competitive salary - £51,099 to £54,135

  • Up to 31 days annual leave rising to 32 days with 5 years continual service and 8 bank holidays
  • Learning and development opportunities via my annual review scheme and supervision
  • Enhanced sick pay scheme, maternity/adoption leave pay and maternity support leave
  • Opportunities for agile/flexible working
  • Cycle to work scheme/ Rent deposit scheme/Access to free eye tests
  • Discounted gym/Costco membership
  • You at Work discounts and many others

 We have fantastic transport links –Tower Hamlets Town Hall is directly opposite Whitechapel Station, which is a minute away. Whitechapel is an interchange station which serves Hammersmith & City, District, Overground, with quick access to central line DLR and Jubilee lines. We also have the Crossrail Elizabeth line with links to Canary Wharf, Shenfield/Abbey Wood/Heathrow and Stratford, which is the best-connected hub in London.

Application Details

·    Closing date: 14th July 2024

·    Interviews to take place week commencing 22nd July 2024

All applications should be made via our online application system, no CV’s or alternative forms of applications are accepted.


If you require more information on the role please contact Hasan.Faruq@towerhamlets.gov.uk


Additional details

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. 

We are a Disability Confident Employer, which means applicants who declare a disability and meet the essential criteria for the post are guaranteed an interview. Care experience has also been adopted by the Council as an additional protected characteristic.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough. 





  • Employer: London Borough of Tower Hamlets
  • Reference: J-2300
  • Published: Thu 27/06/2024, 18:03 PM
  • Closing on: Sun 14/07/2024, 1:00 AM
  • Working Pattern: Full Time
  • Hours: 35 Hours
  • Salary: £51,099 - £54,135
  • DBS Check: No
  • Location: Town Hall, 160 Whitechapel Road, LONDON