Community Support Co-ordinator
Organisation: London Borough of Waltham Forest
Salary: PO5 £49,083 - £52,116
Contract Type: Full Time, Permanent
Working hours per week: 36
Application Deadline: 19th July 2024
Proposed Interview Date(s): w/b 29th July 2024
Reference:1278
About Us:
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
About the role:
The role will work across Early Help purpose of this for families and adults, to develop and operationally manage a team of community support volunteers and partner organisations to lead on a range of practical sessions within the five Family and Welcome Hubs and beyond. The postholder will liaise with key-stakeholders to develop practical support workshops, as well as 1-1 support for residents with a range of low-level needs, that could improve outcomes such as: financial hardship, social isolation, parenting support, emotional and physical health to improve life chances.
The postholder will negotiate and agree the schedule of activities within each centre and implement the sessions; develop the role profiles for the volunteer roles and liaise with the council's volunteer hub within Connecting Communities, to recruit volunteers; provide an extensive induction and ongoing training to ensure volunteer staff feel confident in their roles and oversee the delivery of the volunteer sessions. The role will also oversee and co-ordinate the day to day running and supervision of the volunteers and support volunteers who've dedicated their time and commitment over a length of time, to explore progression routes into paid work.
Also, to develop tools for recording and measuring service reach and impact and be able to report on the delivery of the Early Help work to investors and funders and ensure the service provides quality, value for money and the safeguarding of vulnerable families and adults at all times. The postholder will be responsible for ensuring the service complies with relevant legislation, regulations, and policies.
>> Click here to download the Role Profile <<
Key Responsibilities:
The role will work across Early Help purpose of this for families and adults, to develop and operationally manage a team of community support volunteers and partner organisations to lead on a range of practical sessions within the five Family and Welcome Hubs and beyond. The postholder will liaise with key-stakeholders to develop practical support workshops, as well as 1-1 support for residents with a range of low-level needs, that could improve outcomes such as: financial hardship, social isolation, parenting support, emotional and physical health to improve life chances.
Qualifications and Requirements:
To be considered for this position, you should meet the following requirements:
- Experience of recruiting and retaining volunteers.
- Experience of supervising volunteers and or staff
- Experience of working in a multi-disciplinary team.
- Knowledge and experience of the legislation and best practice applicable to working with volunteers.
- Experience and knowledge of the local community and the needs within that community.
- Knowledge and experience of community support and or Early Hel
- Be able to monitor and build insight into the needs of our residents and be able to respond flexibility to adapt and change services in response
Terms and conditions:
The below terms and conditions apply to this role:
Satisfactory employment references and CIFAS identity checks;
This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;
Satisfactory DBS check;
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.
Contact Information:
If you have any questions about this vacancy or the application process, please contact Maeve O'Reilly - Welcome Hub Partnership Manager at maeve.o'reilly@walthamforest.gov.uk
If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.
The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.
Click here for further information on the Human Resources recruitment privacy notice.