Summary

What you'll do

You will provide effective facilities management services across NHG office portfolio and providing excellent customer service.

We are currently recruiting for one permanent role and one fixed term opportunity.

Your day-to-day work will vary - From meeting and greeting of visitor and dealing with enquires; day to day maintenance tasks and overseeing contractor work; managing of post room services; supporting activity-based working; specialist Administrational Support, support meeting room and event bookings.

We are a busy team, working to tight deadlines to provide services so you'll need to work well under pressure and manage competing priorities while delivering a 'can do' and whilst offering a high-quality service, but knowing that you'll be part of a friendly and supportive team.

How you'll do it

Meet and greet of visitors (Reception) and dealing with enquiries; written, face to face, and on the telephone
Day to day maintenance tasks and overseeing contractor work
Delivery of post room services
Supporting activity-based working
Specialist Administrational Support

The Ideal Candidate

The ideal candidate will be able to organise and prioritise work to meet deadlines in a customer service environment.

The successful candidate must have excellent verbal and writing skills and have experience of working in a customer facing role, with excellent PC skills, including Microsoft Word and Excel.

This is a demanding, but very satisfying role and would suit anyone who enjoys a varied and interesting job within a friendly, supportive and hard-working team.

If this sounds like you then apply today!

Essential:

Experience of facilities management or similar related work
Excellent experience of interacting and communicating (both written and verbal) with different clientele groups (corporate and operational), which may be challenging in terms of requirements and/or their behaviours
Experience of supporting a dispersed workforce
Sound understanding and experience of Health and Safety within an office

Desirable:

Good understanding of Business Continuity Planning

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
Generous pension scheme
Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
Health cash plan
Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
Interest free loans - season ticket loan, tenancy deposit loan, and training loan
Cycle to work scheme.
Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:

https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 24 June 2024.  

Step 2: Successful candidates will be asked to do an assessment  

Step 3: Successful candidates will be invited to interview  

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Business Services Officer

Summary

Vacancy Location