Site Service Officer
Organisation: London Borough of Waltham Forest
Salary: Scale 5 £30,033 -£31,926
Contract Type: Casual
Working hours per week: According to business needs and requirements.
Application Deadline: 05/07/2024
Reference:1213
About Us:
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
About the role:
To provide an efficient, range of site support services including general repairs, supervise the cleaners, general maintenance and cleaning of the learning centre.
To be responsible for ensuring the security of the premises.
Help maintain the internal and external fabric of the site premises as a safe working environment.
Support LBWF staff and partners with caretaking issues.
To supervise cleaners and the cleaning services provided within the centre, ensure the security of the site.
Maintain the internal and external fabric of buildings as a safe working environment, as well as providing site service support for room bookings and lettings.
>> Click here to download the Role Profile <<
Key Responsibilities:
Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service.
Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist area.
Work closely with others to clarify changing customer / organisational requirements. Works closely with Children's Centre manager.
Develop good working relationships, develop community links and communicate effectively with internal / external organisations / partners and stakeholders. Represent specialist area internally and / or externally. Develop good working relationships with Contractors, Surveyors & Colleagues.
Ensure the necessary standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained as relevant within the scope of this post.
Support the management of all sites. Undertake cleaning duties including graffiti removal, litter-picking. Assist and participate in the organisation and movement of furniture within the building.
Maintain and arrange orderly and secure storage of supplies. Escalate any staffing or cleansing/safety concerns to line manager promptly.
Act in accordance with all policies and procedures which apply to the job and understand the reasons for this. Be aware of and comply with all policies and procedures including those relating to child protection, health, safety and security, confidentiality, equal opportunities and data protection, reporting all concerns to an appropriate person.
Qualifications and Requirements:
GCSE Equivalent (English and Math's)
• Excellent written and communication skills and the ability to convey technical Relevant experience of the service area/profession, with evidence of specialist knowledge and work responsibilities appropriate to the role
• Appropriate experience of basic maintenance.
• Experience of site responsibilities, e.g. security, maintenance, evacuation and health & Safety procedures.
• Experience of working under health & safety regulations/legislation
• Experience porter activities, handling cleaning materials.
• Ability to work above ground level ie use steps and ladders.
• Ability to act on own initiative, dealing with any unexpected problems that arise
• Ability to identify work priorities and manage own workload, whilst ensuring that lower priority work is kept up to date.
• Experience of customer care.
• Experience of partnership working
• concepts in simple terms.
• Good interpersonal and organizational skills.
• Excellent IT Skills
• Literate and numerate with accurate record keeping and report writing.
• Ability to work shifts including weekend and evenings.
• Proven initiative and judgement to identify and resolve problems
• Physically fit
Terms and conditions:
The below terms and conditions apply to this role:
Satisfactory employment references and CIFAS identity checks;
Satisfactory DBS check;
Suitable driver's license; preferred
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.
Contact Information:
If you have any questions about this vacancy or the application process, please contact Christopher Cooper at Chris.cooper@walthamforest.gov.uk
If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.
The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.
Click here for further information on the Human Resources recruitment privacy notice.