Monitoring and Response Officer

Starting salary: £36,141 plus additional 15% disruption allowance
Job Level: Level 3, Zone 1 
Work Location: Ludham, Lismore Circus, London NW5 4SE
Hours per week: 36
Contract type: Permanent
Closing date: Tuesday 11 June 2024; 23:59
Interviews to be held: TBC
Alternative flexible working options available / open to discussion 

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

About us 

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

The role

The Careline team provide high quality effective social alarm response to elderly, disabled and otherwise vulnerable customers in the community providing routine and emergency support on a 24/7 365 days a year, ensuring they deliver a service that promotes the dignity and wellbeing of all our customers.

We are currently seeking an experienced Careline Monitoring and Response Officer to join our expanding dedicated team, to respond to calls in accordance with the agreed call handling procedures, assess the risk, and prioritise the level of urgency and decide on most appropriate course of action.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

About you

The successful candidate will have clean valid full UK driving licence (prior to starting the post). It is essential that you have a flexible approach to working arrangements, as you will be required to work considerable amount of unsocial hours including nights and weekend on a rota basis. 

You will possess good awareness and understanding of the issues affecting vulnerable group’s i.e. elderly people, people with mental health problems, challenging behaviour and substance misuse issues. You will also in responding to all clients and offering support in crises situations where necessary when advocating on the client’s behalf in emergency situations. 

The ideal candidate will have experience of regularly working in client’s own homes on a 24/7 basis with colleagues and dealing with emergency situations in a calm and sensitive way. This will include moving and handling using appropriate supplied health and safety equipment in accordance with manufacturer guidelines. Ideally, you will be trained in and/or have knowledge of First Aid.

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting people, and we’ll redefine what a career can be.

If that sounds good to you, we’d love to talk.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Visit 'www.camdenjobs.co.uk/staff-benefits' to see full details of our benefits.

Additional information

To view the Job Profile, please CLICK HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10510610/file/document?inline

To apply for this job please click the "Apply" button. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. 

Inclusion and Diversity

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit 'www.camdenjobs.co.uk/staff-benefits'.

Asking for Adjustments 

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG