Housing & Homelessness - Bookings and Emergency Accommodation Officer
Housing & Homelessness - Bookings and Emergency Accommodation Officer
We are recruiting for 3 positions. 2 successful candidates will receive an offer of a permanent contract, 1 candidate will receive an offer of a fixed-term contract
About us
Tower Hamlets is one of London’s most diverse, vibrant boroughs. It’s a melting pot of creativity, enterprise and cultural life that brings the best of London together in just eight square miles. It’s also a borough of contrasts, and as a Council, we know that Tower Hamlets is on a vital journey of improvement. There are tough challenges we need to tackle, but with that comes a unique opportunity to make a real impact. We’re changing – rapidly. This is a place where people make things happen. Where everyone works together with zeal, passion and pride. As an employer, we can offer a generous annual leave package, competitive pension and flexible working.
For more information why join Tower Hamlets, please visit:
Staff benefits (towerhamlets.gov.uk)
About the role
Tower Hamlets Housing Options Service are looking to recruit a Bookings & Emergency Accommodation Officer. This is an exciting role as you will assess the accommodation needs of homeless applicants and undertake all procedures for booking customers into emergency temporary accommodation, ensuring compliance with statutory requirements, guidance governing the suitability of accommodation and Council policies, procedures and targets.
Enthusiasm and strong motivation to work within the Housing Options Service, as well as a ‘can-do’ attitude are key. Having the right calibre of people with the right attitude is essential in providing homeless people with the services they require. If you have not worked in the sector but have transferable skills, we would love to hear from you, training will be provided for the successful candidate.
For a confidential discussion please contact Nazmin Begum (Team Principal Bookings & Allocations) - nazmin.begum@towerhamlets.gov.uk
Additional Details
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.
We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.