Cafe Coordinator
Organisation: London Borough of Waltham Forest
Salary: £32,925 - £34,491
Contract Type: Part-time - Temporary
Working hours per week: 18
Application Deadline: 28th May 2024
Proposed Interview Date(s): to be confirmed
Reference:1198
About Us:
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
About the role:
We are recruiting for two part-time workers (18 hours per week) on a one year fixed-term contract to coordinate day to day operations of a small community training café based in the Dementia Hub in Leyton. The cafe will be open on Tuesdays and Thursdays 9.00 am - 3.00 pm and accommodate up to six learners at a time. The role will manage the day-to-day running of the cafe, including maintaining inventory and ensuring that the café is clean and well-presented at all times, and supporting trainees with learning disabilities and/or autism to gain experience working in a community café. The educational element of the café will be undertaken by the learners Adult Learning Service
>> Click here to download the Role Profile <<
Key Responsibilities:
- To provide an appropriate level of support and guidance to participants on a training programme within the café who have learning disabilities and/or autism.
- To contribute to regular reviews of participant progress and identify any further support needs.
- Ensure the smooth operations of the café setting, including ordering in supplies, ensuring that equipment is maintained and any defects reported, hygiene regulations are adhered to, payment systems and cash-flow are maintained, and that the café is clean and presentable throughout.
- Seek customer feedback on their café experience and take on board and suggestions for improved ways of working.
Qualifications and Requirements:
To be considered for this position, you should meet the following requirements:
A Level 3 Award in Food Safety for Catering
- Experience of working in a café environment
- Experience of working with people with learning disabilities and/or autism
- A positive, can do attitude - finding innovative solutions when met with any challenges
- Effective communication and influencing skills
- Excellent leadership skills - able to motivate and develop a diverse, busy team
- Exceptional customer service experience - always seeking to make improvements to the customer experience through continual feedback and reflection
The below terms and conditions apply to this role:
Satisfactory employment references;
Satisfactory declaration of interest;
This role is subject to safer recruitment practices as it involves work with vulnerable adults;
Satisfactory enhanced DBS check;
Continued professional body registration;
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.
Contact Information:
If you have any questions about this vacancy or the application process, please contact Matthew Mint, Dementia and Service Development Manager at matthew.mint@walthamforest.gov.uk
If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.
The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.
Click here for further information on the Human Resources recruitment privacy notice.