Neighbourhood Housing Officer
Starting salary will be £37,443 pa inclusive
We are looking for talented Housing Officers who will embrace new ways of working, delivering services as part of a team responsible for providing a highly professional customer focused Housing management service through estate-based hubs, residents’ homes, and hybrid working.
Ealing Council’s Resident Services is responsible for managing the council’s housing stock where staff provide a generic holistic housing service to residents; tailoring that service to meet the individual needs of the customer and the changing ways in which our residents want to access our housing services.
Working as part of a housing hub team, you will provide a high-quality visible and accessible housing management service to residents across a range of tenures finding creative and innovative ways of tackling local problems. You will be responsible for the tenancy management of a patch of properties, managing arrears and rent collection through assisting residents in maximising their income, estate inspections and resident engagement. The successful candidate will ideally have experience of providing a generic housing management service with a flexible attitude and a passion to improve the lives of residents.
This role entails being a crucial interface between residents and other council and external services, therefore, to be successful in this role you will:
- be a strong communicator,
- have a natural flair for problem solving,
- excellent written and verbal communication skills,
- be performance driven with initiative to assess complex situations and make decisions quickly and effectively,
- be self-motivated,
- computer literate.
This role is deemed customer facing and as such you must have a command of spoken English which is sufficient to enable you to effectively perform the role. This requirement relates to Part 7 of the Immigration Act 2016.
Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check.
This role is subject to Ealing’s enhanced vetting process.
Closing date: 13 May 2024