Training Officer
Starting Salary: £39,336
Job Level: Level 3, Zone 2
Work Location: 5 Pancras Square
Hours per week: 36 Hours
Contract Type: Permanent, Full Time
Closing date: Tuesday 21st May 2024; 23:59
Interviews to be held: TBC
Alternative flexible working options available/open to discussion
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
About us
Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. We’re not just home to the UK’s fast-growing economy, we’re also home to the most important conversations happening today, and we’re making radical social change a reality, so nobody gets left behind. This is an exciting time to join our team at Contact Camden in their offices at the 5 Pancras Square, providing a variety of key front line services as a Customer Relationship Officer.
The role
You will be expected to work as part of a team to provide high quality customer care training programme within a multi channelled Contact Centre, taking ownership and accountability for training staff on diverse topics providing staff with the skills they need to provide an outstanding service.
You’ll be working closely with the Performance and Improvement Manager and Senior Operations Managers to identify and deliver training needs.
As part of our focus we are embarking on a digital and cultural transformation journey and are introducing a truly channel agnostic approach, allowing out citizens to engage with us in a way which meets their needs.
About You
You will hold a Level 3 Award in Education and Training (RQF) – PTLLS.
You will demonstrate the ability to develop training sessions from the initial design through to the production of training materials, including the use of our online training environment to design e-learning where appropriate.
Most importantly, the right candidate will be confident in developing your subject knowledge and presenting to different audiences with different levels of skills and experience.
You will be confident in leading a digitally enabled workplace and able to access and navigate multiple systems. You will champion efficient digital working and have knowledge of Microsoft software packages and know how to communicate safely on line when using a variety of social media platforms.
If you feel you can demonstrate the skills, knowledge and behaviours outlined above then we would love to hear from you.
For more information regarding this role please refer to the job profile.
Working for Camden
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we’ll redefine what a career can be.
At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.
Additional information
To view the Job Profile, please click HERE or if you are unable to open please click on the below link:
http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10484223/file/document?inline
How to apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. Please ensure you also include that you have a Level 3 Award in Education and Training (RQF) – PTLLS when submitting your application.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.